Bilingual Interpreter
Teleperformance
Total years of experience :15 years, 5 Months
In Aetna: Assist providers of health insurance services in U.S.A. Provide information about health policy’s benefits, and claims services. Use of IDX, Navigator, SIR, Swat, and Health Coventry Essentials and NPL list to help providers with health insurances issues.
In Sprint: Assist customers in USA to apply for and activate phone services. Top up with credit cards, add service plans and fix phones issues. Use of Avaya, Siebel, I Care, Citrix, Compass, Top Agent, Advanis, Knowledagent, Solix, IDX, Navigator and FedEx web.
In charge of Housekeeping Department at ADCO Bu Hasa, Hotel with 650 rooms and five stars hotel standards. Handling 66 employees from different Asian nationalities.
Logistics and handling cleaning crew of 40 workers from Nepal, Bangladesh, India and Saudi Arabia in Aramco camp for 660 residents, including VIP rooms, and Aramco offices, and Aramco Laundry, and security gates at Hawiyah NGL plant. Mini bar distribution and control. Aramco standards are the same as five stars hotels.