آرفيند ماهر

• Adherence to quality standards, deadlines and proper procedures, correcting errors, and problems
• To ensure the achievement of monthly targets by constantly motivating the team and keep a close control on costs to exceed expected profit levels.
• Provide leadership, vision, and direction to bring harmony between departmental objectives and organizational goals.
• Managing 80 plus staff in two outlets.
• Review financial reports, like MIS on monthly basis.
• Ensure compliance with all applicable laws and regulations at all stores.
• Maintaining cordial landlord tenant relationships

KEY ATTAINMENTS:

* Promoted from Restaurant Manager to Restaurant General Manager.

* Managed team size of 29 key professionals which comprised of one Asst Manager and one Shift Supervisor

* Established 65 covers dine-in cum Delivery Restaurant collectively from the scratch.

* Managed restaurant financials, Learning & Development, inventory management, and forecasting, local store marketing, forecasting volume (equipment &people), restaurant audits, driving customer-centric mindset across the restaurant team, equipment and restaurant maintenance, driving brand standard and image, restaurant licenses as per the local norms.

* Built Recipe and Inventory Database into the Inventory Management System Menu Costing and Menu Pricing.

* Engaged in strategically rolling out the Inventory Management system in the restaurant.

* Executed Post opening review of food menu “Gross Margins” against the forecasted margins.

*Formulated & implemented S.O.Ps on inventory management Process i.e. Purchasing, Receiving, Spoilage Loss, and Physical Inventory Process and Generating Performance reports.

*Brought down high food cost to the Budgeted Food Cost Target

*Played a crucial role in instrumentalizing organic growth.

* Concentrated on new product launches i.e. food and beverage, strong and effective local store marketing, price reviews, etc. to do away with the adverse impact volatile economic scenario.

* Instilled cost management drive in three strategic areas i.e. labor cost, food beverage cost, and controllable expenses.

*Renovated a few of the aging assets, counted as a part of the strategic business plan.

* Introduced new improved and appealing food packaging.

* Imparted to the entire store operations team through a “back to basics” training Program.
launches, cooking classes, etc).

* Prioritized the attention for key brands by arranging a lot of BTL activities i.e. “Bloggers Night”, FaceBook Campaigns, Direct Mailers, B2B tie-up, Direct marketing sources, etc.

* Optimized Labor cost in the store by improving the staff mix in the outlet minimized the Labor costs from 14% to 10.5%.

* Kicked-off “Home Delivery” & “Tour Groups” service which is contributing a good percentage to the topline.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Walked through store areas in given timeframe to identify and proactively resolve issues negatively impacting operations.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Supervised and evaluated staff of 32 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

KEY ATTAINMENTS:

* Promoted to Asst. Manager from Team Leader.

* Manoeuvred Financial Excellence - Monthly Financial Review of the Store and ensured that the store meets the budgeted net profit.

* Made the budget for the store in coordination with the Manager and the Operation Manager.

* Led the Cost Down Exercise, and Fixing Optimal Operating Cost after Financial Review For Improved Profit Levels.

* Accounted for clearing all bills generated by the outlet for daily expenses.

* Ensured all the sale banking and safe petty cash are tallied and accurate in the outlet.

* Focused on Product, Corporate Relations, Customer Concerns, Customer Loyalty Service and Brand Image, Inventory Management, Food Cost under Check, and Effective Ordering at its Best.

* Led a Team of 15 at the Highest Level of Motivation and Best in Service.

* Developed strong PR with Government Agencies.

* Initiated Local Store Marketing and responding to Competitors Activities at Store Level.

* Set Up Of Kiosk at Major Events for Incremental. Sales and Brand Awareness.

* Brought the Store into Positive Contribution Level.

* Reckoned for having the highest no of Multi-Skilled Team Members in the Company.

* Conducted SWOT analysis on the Store.

* Counted as privileged to be a part of the opening of two New Outlets.