ARWA AHMAD

Enhancing the cash desk.

Preparing currency transaction reports. 

Collecting payment from customer. 

Create billing documents for changing the contract. 

Checking the billing document and double check of complete all requirement and documents. 

Settle cash transaction and preparing daily collection report.

Protect work operation by maintaining confidentiality of customer information. 

Preparing daily and monthly no show report. 

Closing daily job orders & LPO. 

Handling and resolving customer complaint. 

Daily follow up for the no show customer. 

Service coordinator at ALFUTTAIM HONDA JAN 2015 till present.

• Functional experience in SAP system of preparing Performa and closing job cards with SAP and recall warranty, procurement, creating LPO, closing LPO.
• Review the workshop flows and preparing daily sheets to ensure the flows carried out in the most efficient and effective manner.
• Maintaining the set of the workshop capacity with coordinate with line manager and manger assistant.
• Maintaining the set of the workshop working time slot with coordinate with line manager and manger assistant.
• Receiving costumer with opening VRF (vehicle receiving form).
• Searching and Checking ordered opened in everyday by using SAP system.

• Making daily and monthly ABS (BOOKING APPOINTMENT SYSTEM) reports.
• Making follow up in each day for the receiving and the no shows costumer with checking the percentage.
• Handling face to face enquiries from customers.
• Support service staff to ensure maintenance of tools is done on timely basis

Manger assistant at Bin Omair Holding Group FEB 2014 till Jun 2014.

• Keep up -to-date contact (name, address, contact no)
• Keeping records of the office activities.
• Organize the meeting with the employee and update
them with the newly role of working
• Answering telephone calls.
• Follow up with IT in some cases
• Follow up with propriety department in some cases
• Complete and draft legal documents and ensure the
correct paper Work

Customer Service and Receptionist at Al-Futtaim Trading Enterprises OCT 2012 till SEP 2013. (one year )

- Greeting customers by following the proper etiquette
- Telephone handling and mails;address every incoming calls
and Mails then forward it for the responsible and respective
Departments.
-Booking appointments by using ABS System and SAP
System for vehicle search.
- using excel sheets for entering data.
- Developing feedback or complaints.
- Provide help and advice to customers according to their
Demands.
- Handling customer complaints or any major incidents.