Supervisor Administration & Operations
House of Enspa
Total years of experience :16 years, 5 Months
Responsible to manage all administration and operational aspects of branch.
Responsible to make sure the availability of products stock according to consumption.
Responsible to arrange transport as per business needs by coordinating with admin manager.
Handling daily sales & operations of the branch by following all SOP's.
Handling more than 30 staff members within team to make sure smooth operation by guiding them SOP's and giving them proper counseling as and when required.
Responsible to maintain presentation for weekly managers meeting.
Responsible for inventory count accurately by every month with internal audit team and making sure same with external auditors by every quarter.
Customer complaints/queries handling and closing them by providing proper solution to client.
Appreciation by the MD and special increment in
salary and also handed over the project of
AQUAFINA‐Bulk Bottle Project on exceptional
performance
* Ensuring the data entry of new subscribe
customers, claiming and maintaining record in
presentable form/Soft Copy of Aquafina Bulk Water
* Achieved 1100 new customers within few months in
domestic, corporate & retail segment using cost
effective tools/promos
Counseled and trained the CSR’s, Team leads, and Coordinators to
use the most effective and efficient means for handling calls without
sacrificing customer service
* Analyzed current situation (As‐is), identified improvement
opportunities, and recommend measures (To‐be) to reengineer
processes
* Monitored, evaluated, and maintained calls quality and prepared
monthly Quality Report, Counseling Report, Calibration Report and
Team Work Report
Assisted in developing, presenting, and implementing policies and procedures to make sure company
customers have a satisfactory experience when using its services
* Confirmed orders and ensured the delivery of the products at right place and train new staff on customer
service techniques and skills
* Communicated with the customers about the company’s services, and found out about new services they
want the company to offer
Achievements:
Promoted as Assistant Project Manager after 10 months
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