Process Helpdesk Analyst
Genpact
Total years of experience :5 years, 5 Months
• Working as a Process Helpdesk Analyst in Genpact for Glaxo Smith Kline Accounts payable (UNITED KINGDOM - Shared Financial Services) from August 2012.
Job Profile:
i) Handling and resolving the Suppliers as well as Internal GSK client queries related to invoice payments, System access issues etc., (on Phone /Email/Web chat)
ii) Assigning the remedy tickets to second line teams for Setting up or amending the vendor account details.
iii) Raising requests for speed release of overdue invoices after getting Business approvals.
iv) Working with Business Banking Team if the payment is made to incorrect Vendor bank account tracing the payment back to gsk account.
v) Chasing the approver through Email to approve the invoice for payment in case of a delay.
vi) Forwarding requests for corrections entries as per the requests from GSK Auditors to Operations and Compliance team.
vii) Operating the process through ERP (Enterprise Resource Planning) system (SAP-Merps and JD Edwards)
Education Credentials:
➢ Post Graduation: MBA (with Human Resource and Finance specialization) -
University. (2007-2010)
➢ Intermediate: Completed from Gowtham Junior college Affiliated to (BIE) Board of
Interested areas: ➢ Very much interested in performing HR activities, ➢ Teaching poor children and Playing Cricket in leisure. Technical Skills/ Trainings: ➢ Trained In Lean And Basic Six Sigma Modules ➢ Ms Office (Word, Excel, PowerPoint, Outlook) ➢ Accounting Package (Tally) ➢ Computer Hardware ➢ Windows-7, windows-xp, windows 2000& windows 98 ➢ Basic knowledge of HTML and Ms DOS. Personal Traits: ➢ Disciplined and Positive Behavior, ➢ Good Understanding Skills, ➢ Quick learning and adopting capabilities, ➢ Thirsty of learning new things.