Communication Engineer (LIMS)
Al Mazroui Medical and Chemical Supplies
Total des années d'expérience :13 years, 5 Mois
• Provide direction and training to designers, drafters and amateurs.
• Coordinate and assign work
• Playing the lead role in assigned projects
• Plan and schedule the work as per the projects
sales/maintenance recruitment.
• Provides technical support to end-users (i.e., Pharmaceuticals Clinical, hospitals) on LIMS systems
• Provide training to the desire staff and project management services
• Knowledge of organizational development, team management and technical, medical and financial subjects
• Analyzing current and proposed systems designs and developing or revising system performance criteria and standards.
trained on iCD LIMS system and responsible for technical presentation implementation and Presentations.
Training the end users and provide the annual technical support to customers.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
Resolving escalated customer complaints without the need for team lead intervention
Documenting troubleshooting and problem resolution steps
Participation in providing training to customers as required
Customer support enquiries.
Receive and acknowledge complaints.
Provide technical support to customers.
Provide professional training to new admins in charge.
Take action on complains and suggestions.