customer experience associate
Namshi.com
مجموع سنوات الخبرة :11 years, 8 أشهر
Answered customers calls from UAE and also from all the gcc countries.
Further more I've shifted to social media department:
Taking the responsibility for comment moderation, consumer interaction, and diffusing any online issues (complaints, returns, etc.).
Managed all social media channels, campaigns, along with team members to sustain an engaging audience experience and to increase audience satisfaction.
Worked with various company departments to promote overall brand through social media channels.
CUPOLA : Temporary 6 months as call center agent for Cupola teleservices.
LEVENBERT : Provided advice to a diverse client, handled calls for different government projects as:
1-Dubai Public Prosecution
2- Ministry Of Economy
3-Emirates standardization and Metrology Authority.
Further more i joined 2 temporary projects which are:
1-Global Village: answered calls and informed customers about the daily activities and promotions, answered customers queries and provided them with all the required information.
2- Dubai Duty Free Tennis championship: informed callers about reservations and matches schedules, provided customer with all the informations they required.
Finding clients and assuring to find them the property they need as per their request.
Getting more clients to rent or buy from and adding them to the company database and achieve the required target.
Managing inventory and ordering required stock.
My position included being a salesman and being responsible on listing all required items and restocking the store.
Increasing sales and planning for promotions.