Asel Khulantai

Personal Assistant and Office Manager at Darmal Group

• United States
• January 2015 to May 2017

Head office management including payroll, invoicing, contracts, executive travel
arrangements, correspondence and supplies
Accurate and efficient management of large filing volumes
Effective administration of various office systems
Resolving of all customer-related issues including complaints, contract negotiation,
maintenance, etc.

Hostess at Rixos The Palm

• United States
• April 2014 to January 2015

Handling of group reservations
Dining management to ensure smooth and streamlined customer experience
Dealing with customer concerns such as food quality, timing, and allergies
Effective communication and new joiners training

Sales Assistant at Rixos

• Kazakhstan
• March 2012 to February 2014

Sales tracking and activity reporting
Shipment management and ERP updates
Customer database management including profiling and promotions
Sales presentations to both management and colleagues
Inventory management including field-managerial duties
Promotional allowance, rebate, and pricing discrepancies

Sales Assistant at Swarovski - Kazakhstan

• July 2009 to January 2012

Organizing merchandise on shop floor
Assisting customers and advising them on fashion choices
Selling clothing and processing payments at checkout
Attaching and updating pricing tags on merchandise
Handling returns and exchanges
Performing store opening and closing operations

• January 1994 to January 2004

Management of VIP guest check-in and check-out services
Overseeing guest relationships
Front office staff training and supervision
Events support through organizing meetings and off-sites as needed