Sales Executive
Marriott International
Total years of experience :12 years, 10 Months
• Proactively supports the hotel by achieving sales call, revenue, and room night targets, by accomplishing the following:
• Analysing customer requirements and preparing customized proposals.
• Developing and maintaining effective relationships with all clients.
• Qualify new business leads and exploring opportunities through networking, site visits, hosting client familiarization trips, executing daily sales calls, attending trade shows and hospitality events, and leading sales blitz activities.
• Responsible for securing MICE and corporate business, through direct clients and intermediary agents, to exceed monthly and quarterly revenue targets.
• Work in collaboration with off-property sales channels, cluster sales teams, and revenue and marketing departments to improve awareness of the hotel and apartment products and services.
• Event Planner - responsible for coordination of several event specific requirements
• Main point of contact between Serindipity Events and Clients (worked closely with Johnson & Johnson, Janssen Pharmaceuticals, Mars, Nestle, AstraZeneca, LuLu Hypermarkets, etc.)
• Actively participated in client meetings, hotel bookings, product launches, etc.
• Assisted with procurement and inventory.
• Actively planned and handled client logistics for Incentive Events across the city.
• Actively participated in Site Inspections, Business Dinners, Fam Trips, Meetings, and Trade Shows, on behalf of Account Managers when away, and with the team.
• Tasked with managing a handful of smaller new business accounts - generated through resolicitation.
• Responsible for 25 resolicitation calls per week to bring in New Business Accounts.
• Handled incoming customer calls - responding to inquiries and assigning leads to the relevant account manager within the 24-hour response time frame.
• Aided Russian-speaking, and Turkish-speaking Clients via phone and in person.
• Improved cooperation between Reservations and Front Office - achieving better response time and quality of customer service.
• Maintained a close relationship with Leisure and Corporate clients on behalf of Account Managers and the DOS.
• Coordinated the administrative tasks for the DOS and Sales Team.
• Received a 90%+ KPI on customer service feedback surveys on a consistent basis.
• Awarded “Best Upseller” for achieving a monthly revenue of AED
• Trained several new associates on all hotel policies and procedures.
• Maintained accurate accounting of all transactions - handling up to AED 10, 000 daily.
• Exuded a courteous and calm demeanour at all the times, in line with Starwood’s standards of customer service and guest interaction.
• Promptly assisted customers - resolving all incoming requests and issues as per the Starwood policy (within 15 minutes from first contact).
• Monitored the fire control panel, pool alarm, and maintained all emergency resources in the event of fire, bomb threat, emergency medical care, evacuation, etc.
• Handled on average, 80+ customer interactions per day, with personalized service.
• Cross trained 15 new associates in customer service, and conflict resolution.
• Awarded “Employee of the Month” twice, for consistently receiving positive customer feedback.
• Actively involved in the hotel’s yearly GEI targets - representing the Front Office Department in monthly meetings.
• Administrator of the Recreation facility
• Administrative Clerk for the Kazakh Cultural Information Centre
● Marketing ● Accounts ● Finance ● Operation and Quality Management ● Project Management ● Organizational Behaviour ● Strategy Management ● International Business ● Research Methodology ● Entrepreneurship ● Economics
● Applied Psychology ● Social psychology ● Clinical psychology ● Organizational psychology ● Environmental psychology ● Educational psychology