بلال عصفور

Spearhead comprehensive management of hospitality
operations, ensuring seamless, efficient functionality and
outstanding guest experiences.
• Drive operational excellence, focusing on service quality, guest
sasfacon, revenue growth, and profitability.
• Lead and synchronize cross-functional teams to meet and
exceed organizational objectives.
• Oversaw hospitality ops, Ensured smooth service, Boosted
guest sasfacon, & Led team's for-profit goals.

• To lead the day-to-day operations, scheduling, and long-term outlook of all activities held at the restaurant.
• Accountable for the overall successful operation and service of the food and beverage department and of the employees.
• Responsible for overseeing the supervision and training of the staff, preparing employee schedules and payroll in a timely and accurate manner, maintaining records for house counts, food covers and inventory levels.
• Drives daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Always ensure cleanliness and sanitation of the restaurant and that all accessories, kitchenware and glassware are always in good condition.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests).
• Ensures that daily, weekly and monthly inventories in addition to unexpected spot checks are conducted on time and according to company procedures.
• Manages and control expenses and daily sales and initiate strategies to increase revenues and decrease expenses.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Conduct interviews to recruit restaurant employees.
• Establishes guidelines so employees understand expectations and parameters.
• Creates and implements marketing/media plans that include print, online, video, tradeshows, and social networking opportunities.
• Concepts and writes branded advertising campaigns, white papers and other technical content.
• Conducts market research to identify effective promotional methods and negotiate media contracts.
• Creates, maintains and strengthens organization overall brand in all forms of media (creative and technical writing, online, print, and academic).
• Generates regular sales reports against marketing plans to demonstrate return on investment against activities, key findings, learnings and recommendations.
• Organizes and streamlines service offerings into customer friendly concepts.
• Manages and ensures consistent branding across all office locations.
• Establishes and maintains successful relationships with media agencies, ensures best value for money and reports on effectiveness of the media to help guide on future campaigns.

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

- Full Audit Compliance - Inventory ( once per week ) - weekly audit and update - checking micros monthly - Gold transfers and summary - weekly reports - Attendance, trackers and payroll. - Liaison with Customers, Suppliers, All Stores, Head Office and Warehouse colleagues, Directors - Responsible to Store Management - To work with Management, to know the business, promote best sellers, make best use of space, and be aware of local influences/competitors. • Maximizing store profitability by the promotion of key margin lines whilst exceeding sales targets. • Creating an exciting environment to maximize every customer visit. • Actively promoting the marketing brief and the standards of “Store of Excellence” as instructed. • Committing to the company “Personal Fit “ programmed and its successors. • Reducing both external and internal shrinkage to a minimum - Ensure that stock is on sale, priced, tagged, filled out and rotated. To work within company merchandising guidelines and timescales, to ensure the effective merchandising of products contributing to sales opportunities. • To assist with the company stock checks in accordance to written instructions. • To carry out regular “in store” high value stock checks. • To ensure that all deliveries, documentation, and returns are dealt with in an accurate and prompt manner. • Control of stock mix within the company-buying plan. • Reduction of shrinkage by a personal awareness of security. • The promotion of an awareness of security standards throughout the store. • To ensure that stock is stored in a safe and secure manner at all times. • To maintain a standard of care with all company stock

Team player to enhance the current sales effort by providing administrative support to the team Active participation in client contact Individual who enjoys generating leads and assisting in converting to Sales Have full up to date knowledge of hotel products and services Aggressively pursue new accounts on a weekly basis Maintain consistent verbal & written communication with clients Make onsite and field presentations to prospective clients Participate in Sales Blitzes. Attend all required briefings / meetings as required by the DOSM / GM Clear, concise written and verbal communication skills Able to work independently Maintain high customer service focus by approaching the tasks with customer in mind Have the “can-do” attitude within self and instill it in others Ability to quickly evaluate alternatives and decide on a plan of action Adhere to company standards and policies Ability to manage change effectively Analyzing financial information to assist in decision making Managing & loading RFPs

Prepare and supervise the design of brochures, publications and boards
Follow up with clients (after sales)
Preparing and coordinating events
Knowledgeable of customer service, information on local attractions
activities and other information that provides valuable customer service Dealing with clients
Organize press conferences
Set up new accounts, maintain records, prepare sales reports and
perform work processing assignments and related clerical duties

Reporting to the Operation Banquet Manager
Handling all Check-in and check-out process during my shift
Answering all in-house guest needs and making sure all their requirements are met properly
Updating the PMS system with all the hotels guest contacts and information
Submitting daily report and actions to be made by the next shift
Conducting daily courtesy call for all in-house guests and getting their feedback about the stay.
Supervising the Operation at dining, kitchen area during start and end the operation.
Supervise and orient the Staff on duty and handling the guest and complaints.
Making the daily sales tally.
Ensure Customer Satisfaction
Leading a multicultural team
Delegating daily tasks and ensuring the application of the service standards
Handling and solving guests complaints
Answering all in-house guest needs and making sure all their requirements are met properly
Updating the PMS system with all the hotels guest contacts and information
Submitting daily report and actions to be made by the next shift

Ensure Customer Satisfaction
Leading a multicultural team
Delegating daily tasks and ensuring the application of the service standards
Handling and solving guests complaints
Answering all in-house guest needs and making sure all their requirements are met properly
Updating the PMS system with all the hotels guest contacts and information
Submitting daily report and actions to be made by the next shift

Reporting to the operation manager
In charge of banquet events
Banquet Operation
Manage the day-to-day Operation report