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• Maintained Microsoft Exchange Server environments (2016) ensuring high availability, disaster recovery,
and compliance.
• Performed mailbox migrations, hybrid configurations, and coexistence setups between on-premises
Exchange and Microsoft 365.
• Monitored and optimized Exchange server performance by troubleshooting DAG replication, database
availability groups, mail queues, and connectivity issues.
• Managed Exchange databases, DAGs, connectors, and transport rules to ensure reliable mail flow across
global enterprise environments.
• Administered Microsoft 365 tenant services including Exchange Online, Teams, OneDrive, and
SharePoint with a focus on availability and user experience.
• Automated repetitive administrative tasks with PowerShell, improving efficiency in license assignment,
group management, and reporting.
• Provided Tier 3 support for email-related escalations, troubleshooting complex issues across hybrid
Exchange and O365 environments.
• Configured and supported O365 collaboration tools (Teams, SharePoint Online, OneDrive for Business)
ensuring smooth integration with Exchange Online.
• Administered Mimecast Email Security and Continuity platform integrated with Exchange and Office
365, ensuring uninterrupted mail flow during server or cloud outages
• Configured advanced threat protection policies in Mimecast (URL Protect, Attachment Protect,
Impersonation Protect) to mitigate phishing, ransomware, and spoofing attacks.
• Managed Mimecast policies for inbound/outbound email filtering and content control, aligning with
organizational compliance and security standards.
• Provided end-user and VIP support on Mimecast services including archive search, secure messaging, and
message trace.
• Monitored Mimecast dashboards and generated security reports to identify trends, mitigate risks, and
support SOC/InfoSec investigations.
• Handled client queries through Talisma Pool CRM system, ensuring timely resolution and adherence to
SLA.
• Monitored SMTP traffic using message tracking logs and protocol logs, identifying delays, relay issues,
and NDRs.
• Managed SMTP relay for applications and devices, ensuring authentication and TLS encryption
compliance.
• Monitored the enterprise mass mailing platform of Netcore to ensure reliable delivery of critical
communications (Product, KYC alerts, loan updates, marketing campaigns).
• Monitoring DPM server & Backup of Database
• Monitoring Mail array Archival server for Employee mailbox on Linux
• Restoring PST data of employee from Archival server.
• Migration of Exchange User to IMAP on Linux based server
• IMAP Protocol

• Knowledge of Safe Boot for Data Encryption in Client laptops.
• Installing and Updating Trend Micro antivirus.
• Managing IT Service within SLA through Helpdesk calls log systems.
• Video conference through Skype, Zoom, Cisco, Polycom, Webex, Google Duo
• Install, upgrade, support and troubleshoot Windows7, Windows 8 and Microsoft Office 2010 and any
other authorized desktop applications.
• Email configuration on Blackberry, Android and iPhone.
• Resolve Application related issue like Omnesys, Thomson Reuters, Drishti, Bloomberg, Equitech, and
Spark.
• Network and connect computers within organization to better communication.
• Setup computers and install software for various applications and programs.
• Ensuring that a high level of customer service and support is provided to all internal and external
customers.
• Performing miscellaneous job-related duties as assigned by the IT manager
• Follow up and maintain Annual Maintenance of contract with Hardware and Software vendors.
• Resolve the Problem within time line (Incident management skill.)

• Responding the call logged through the mail and through Tool.
• Troubleshooting of ORION software for the CTCL users.
• Implementation & Up gradation of same as well Responsible for Overall Trading System.
• Give the remote support PAN India User
• Knowledge of, Configuration and troubleshooting MS-outlook, Outlook Express and Windows live
messenger
• Installing and Updating Trend Micro antivirus.
• Managing IT Service within SLA through Helpdesk calls log systems.
• Take the Voice logger data backup on daily basis
• Video conference through Skype, Zoom, Cisco, Polycom, Webex, Google Duo
• Install, upgrade, support and troubleshoot Windows7, Windows 8 and Microsoft Office 2010 and any
other authorized desktop applications.
• Email configuration on Blackberry, Android and iPhone.
• Resolve Application related issue like Omnesys, Thomson Reuters, Drishti, Bloomberg, Equitech, and
Spark.
• Setup computers and install software for various applications and programs.
• Performing miscellaneous job-related duties as assigned by the IT manager

• Learn HTML, CSS, Bootstrap, and implement on commercial website
• Learn JavaScript, JQuery & PHP and implement on new commercial website
• Learn Laravel Framework 5.2 and create a new project.
• Create Module for User, Vendor and Admin.
• Dashboard login and user profile as as vendor, vendor, product etc.
• Implement the layout
• Database MySQL and implement on the project,
• the code.
• Make a documentation