Asha Asok

 Taking care of all first level support for Headquarters, Working on virtual Desktop and Virtual desktop Trouble Shootings call took by the agents
 Assuring quality output on calls answered by the agents who take calls
 100% client satisfaction is assured and maintain the consistency
 Providing the feedback on each calls for the agents and reduce the errors
 Maintain a metric for each agent to improve the quality on calls
 Provided refreshments training for low performers
 Compliance are maintained as per the client’s satisfaction