Asha Rani BK

Process Associate at Hewlett Packard

• United Arab Emirates
• April 2008 to April 2016

Project - Corporate Finance
Account receivable:
1. Operations
● Cash application (payments received from customer are applied to their
respective accounts.)
● Checking the payment receipt status received through Credit Card,
Cheques, Lock box, debit card.
● Following up with C&C for all the unapplied and unknown accounts.
● Processing refunds in the bank account and accounted for in the books.
● Clearing Error correction facility (ECF) and IDOC errors, which are stuck
in SAP.
● Manual invoice and credit note creation in SAP.
● Performing MEC activities like write-off’s, cash discount reclass, cash
discount accrual, 1204 TC reclass etc.
● Regular interaction with C&C and Business Units.
● Providing required artifacts to the Audit.
● Handling process related issue which has impact on process.
2. Team Coordinating related experiences
● Check the accuracy of KPI calculations and responsible for the KPI metrics
on an ongoing basis.
● Check the accuracy of DST calculations and responsible for the DST
metrics on a daily basis.
● Responsible for on time handling of the requests viz, offset, refunds, write-
off etc.
● Responsible for providing on-time response, to all the queries from various
process owners including both internal and external audit requests.
● Ensure effective process back up training.
● Ensure the process documentation is upto date and is ISO compliant.
● Responsible for on time escalation management.
● Responsible for the monthly review calls with controllership and clear the
open action items.
● Ensure that the team’s performance exceeds customer expectations.
● Take necessary actions to enhance positive customer VOC scores.
● Timely updations of the CAPA tracker and ensure non-recurrence.
● Organize monthly metrics meetings and ensure all the requisite
operational metrics is shared with the team members.
● Provide feedback about team members performance upon request.
● Ensure all the operational controls are enforced in totally viz, process
checklists, deliverable checklists etc.
● Responsible for data archival both soft and hard copy formats.
● Maintain index for the archived data to ensure that archived data is readily
retrievable.