Manager III – Talent Acquisition
Arthur Lawrence
مجموع سنوات الخبرة :24 years, 4 أشهر
• Spearheaded the end-to-end recruiting process, encompassing job understanding, marketing, sourcing, screening, interviewing, and negotiation with candidates.
• Managed the acquisition, selection, and evaluation of candidates for a diverse range of IT and non-IT positions.
• Oversaw multiple high-profile accounts with Fortune 500 clients and industry-leading firms such as Deloitte, Coca-Cola, LyondellBasell, HOAG, Kaiser Permanente, Waste Management, and others.
• Assumed responsibility for the entire recruitment cycle, encompassing both full-time and contractual positions.
• Conducted comprehensive screening and evaluation of candidates' qualifications against job requirements through phone screenings and Skype interviews.
• Leveraged popular internet job portals like LinkedIn, LinkedIn Recruiter Professional Services (RPS), Dice, Monster, ZipRecruiter, and Indeed to drive online recruitment efforts.
• Managed and mentored a team focused on hiring professionals in various roles including PeopleSoft FSCM Consultants, Data Modeling Architects, Business Analysts, Data Analysts, Technical Business Analysts, Oracle and SQL Database Administrators, Technical Architects, Business Process Management Consultants, Project Managers, Technical Project Managers, Environmental Service Technicians, Boiler Engineers, General Labor, and more.
• Facilitated the recruitment process, including screening, scheduling interviews, conducting reference checks, background checks, drug screenings, and other related activities for consultants.
• Mentored Talent Advocates in negotiating rates and salaries with consultants of different immigration statuses, such as CPT, OPT, H1B, EAD, GC, US, Canadians, and Mexican citizens.
• Negotiated rates for contract, contract-to-hire, and full-time permanent positions.
• Demonstrated expertise in understanding and breaking down prerequisites in various industry domains.
• Collaborated with vendors and third-party contractors to identify exceptional candidates and provide top-quality resumes to meet their specific job requirements.
• Managed and trained a team of onboarding specialists responsible for facilitating the seamless integration of consultants, ensuring compliance with the Statement of Work (SOW), handling new hire packages, and maintaining comprehensive records in the database throughout their engagement with end clients.
• Collaborated with Account Managers to assess and address their clients' staffing needs effectively.
• Coached and guided team members on various Human Resources issues to foster a positive and healthy work environment.
• Developed and implemented comprehensive strategic policies, robust budgets, and innovative programs to optimize corporate travel operations and enhance cost-efficiency.
• Actively participated in daily management meetings, leveraging industry expertise to provide valuable insights and develop cutting-edge strategies for future corporate group travel to various outbound destinations.
• Successfully orchestrated flawless travel arrangements and logistics for high-profile 200-person groups representing renowned pharmaceutical companies, ensuring seamless and memorable experiences.
• Spearheaded contract negotiations with travel service providers, skillfully securing advantageous agreements and establishing highly competitive rates to drive cost savings and maximize value for clients.
• Demonstrated expertise in navigating and ensuring strict compliance with complex international travel regulations, including meticulous management of embassy documentation requirements, group ticketing processes, and other critical compliance measures for clients.
• Implemented rigorous quality control measures to guarantee timely and meticulously tailored travel arrangements for clients, encompassing meticulous coordination of accommodations, transportation, and other essential services, enabling clients to reach their destinations seamlessly and with utmost satisfaction.
• Conducted comprehensive research on diverse destinations, meticulously curated available services, and facilitated seamless bookings for top-tier hotels, optimized flight options, reliable car/coach rentals, and a wide range of engaging local activities, providing clients with exceptional and personalized travel experiences.
• Spearheaded the successful pre-opening phase of a brand-new hotel, implementing strategies to establish a strong market presence.
• Assisted the Director of Sales in effectively managing the sales operations for the Leisure segment.
• Implemented meticulous planning and goal-setting to ensure the highest business levels on a daily and weekly basis.
• Conducted thorough market analysis to identify potential target markets and develop effective marketing strategies.
• Conducted regular mystery visits to competitor hotels to stay informed about industry trends and best practices in the area.
• Proactively engaged in aggressive sales calls on a daily basis, resulting in a significant increase in occupancy by 75% and revenue by 45%.
• Managed key markets for the area, including C.I.S., Germany, France, China, and the local market.
• Devised and executed comprehensive departmental strategies, leveraging innovative approaches to drive exceptional results and convert inquiries into confirmed group bookings for both leisure and corporate travel segments.
• Conducted rigorous performance evaluations of direct reporting executives, meticulously analyzing reports, evaluating operational techniques, and assessing individual effectiveness. Fostered open and effective communication channels through regular weekly/monthly meetings with the reporting staff.
• Demonstrated adaptability and unwavering accountability by proficiently managing additional responsibilities assigned by management, ensuring their timely and successful completion.
• Successfully managed and optimized the company's prominent markets, encompassing C.I.S., Subcontinent, Europe, Africa, USA, South America, and Far East, by implementing strategic initiatives and deploying targeted market penetration strategies.
• Cultivated and nurtured strategic alliances with vendors, advertising agencies, and influential travel/corporate partners, fostering enduring partnerships to drive mutual growth and achieve key business objectives.
• Pioneered transformative initiatives to amplify profitability and attain ambitious marketing objectives, overseeing the entire process from concept development to seamless implementation, while fostering productivity and cultivating sustainable growth.
• Achieved an impressive 20% surge in profit margins through adeptly leveraging new product introductions, harnessing untapped revenue streams, and capitalizing on lucrative market opportunities.
• Planned and Strategist to achieve revenue using Opera system
• Provided maximum customer satisfaction by closely interacting with Corporate Accounts, understand client's requirements, and customized products / services accordingly
• Involved in daily meetings with Other Head of Departments to share ideas using MS Office like MS Word / Excel / PowerPoint, regarding how we can increase sales,
• Worked with marketing team to design and advertise promotions
• Responsible for weekly team meetings to identify sales opportunities, discuss strategies, and execute new promotions using MS Excel reports
• Involved in addressing customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
• Achieved consistent 25% growth rate with effective planning and management strategies
• Worked closely with Business Owners / Decision Makers, using persuasive communication skills, and customer relations expertise to close deals
• Developed comprehensive revenue plans and implemented strategic initiatives to drive sustainable business growth.
• Prioritized customer satisfaction by actively engaging with corporate accounts, understanding their unique requirements, and delivering customized products and services.
• Participated in daily meetings with department heads to exchange ideas, identify opportunities for sales growth, and collaborate on promotional activities.
• Led weekly team meetings to identify sales prospects, devise effective strategies, and execute promotional campaigns.
• Demonstrated a proactive approach in addressing customer complaints promptly, resulting in enhanced satisfaction levels, while continuously refining operational strategies to minimize issues.
• Achieved a consistent growth rate of 25% through meticulous planning and effective management techniques.
• Established strong relationships with business owners and decision-makers, leveraging persuasive communication skills and customer relations expertise to successfully close deals.
• Ensured smooth operation in all department, and general supervisions using MS Excel to generate reports, & MS PowerPoint to create presentations
• Worked with clients, ensured profitability in business by doing business trips to potential markets i.e., Africa, Pakistan, India, Thailand, and Sri Lanka
• Responsible for attending to guest complaints at all times
• Achieved / surpassed production targets through effective staff management, task allocation, and materials coordination using MS Excel to maintain reports and MS word to write strategies
• Managed daily operations, included supervising multiple team members across 04 locations (Malaysia, Singapore, India, and Egypt)
• Responsible for managing a public relations department along with the staff Improved the public image of the company, and clarified the company's point of view on important issues
• Responsible for recruiting, hiring, training, managing new staffs in Dubai using Bayt, Indeed, Monster, and etc.
• Evaluated and implemented sales promotional programs
• Improved management and employee relationships through team activities
• Prepared/published newsletters and other company literature
• Responsible for annual reports using MS Excel on the financial status of the company
• Managed company sponsorships for new recruits
• Maintained effective working relationships with local, municipal government officials, and media representatives
• Managed an organization's reputation with the public in general and with clients
• Developed and launched Internet or intranet web pages
• Managed / communicated budgets with the Management by sharing reports created in MS Excel
• Responsible for maintaining positive relationships with vendors of direct travel i.e., car rentals, hotels, and airlines using iTravel system
• Responsible for negotiating preferred rates with vendors of direct travel
• Planned travel accommodations, booking flights, hotels, car rentals, and site activities through MS Office Suites
• Managed / processed all travel-related documentation, included payments, itineraries, visas, medical, and legal forms through in-house travel management system
• Assisted with any travel-related issues that arose
• Responsible for researching travel deals, evaluated prices, and services
• Arranged travel accommodations for business visitors
• Created, optimized, and monitored corporate travel policies
• Prepared travel budget reports in MS Excel
• Analyzed / prepared reports on travel spend
• Welcomed more than 2, 000 Tourists in a month, primarily from Europe, C.I.S., France, Germany and Far East
• Ensured that Guests stay was comfortable, all Guests needs were attended
• Assigned representatives for all arriving flights to welcome Guests
• Prioritized duties to meet deadlines and maintain 100% quality standards
• Actively participated in team meetings
• Responsible for assisting in defining measurements of excellence in a performance plan and assessed during the appraisal
• Represented Company in a professional manner
• Conferred with co-workers to research customer problems and find solutions
• Represented Company position in correspondence to customers
• Conferred with manager to clarify priorities, escalation processes, and assignments
• Resolved disciplinary issues and escalated major concerns to department heads
• Interviewed / screened candidates in a call center environment for our onshore team to determine if the candidate's qualifications, experience, workplace preferences, and salary needs are congruent with the position / organization
• Recommended / developed customized interview for each position, which determined if the person was a viable candidate
• Responsible for screening resumes / applications, short list candidates for 01st phase of interview via telephone
• Cross-trained new employees by explaining rules, procedures, and job responsibilities
• Responsible for interacting with customers to provide information in response to inquiries about products / services and to handle / resolve complaints
• Managed / overcame objections on sales call while maintaining the highest levels of customer service
• Managed / followed with customers regarding inquiries, purchases, reservations / service concerns
• Responsible for liaising with central reservations to communicate new rate plans and promotions
• Managed travel agents, revenue manager, and the rooms division manager
• Assisted the sales team in setting their market rates
• Managed / maintained in-house reservations systems
• Analyzed customer feedback and initiated changes to support improvement
• Protected company reputation, built loyal client base by working relentlessly to resolve problems, and improve customer satisfaction
• Responsible for guaranteeing the comfort, safety, and satisfaction of guests at hotel
• Assisted Hotel Manager in supervising employees in the areas of administration, housekeeping, and customer service
• Responsible for addressing / resolving any problems / concerns regarding guest accommodations or services
• Responsible for quickly developing creative solutions for guest
GCE O'Levels
Training of Ms. Office & hardware Repairing.