Ashedha Pragash

Domain: Client Services & Business Operations
Project: Client Account Handling & Operational Support
• Managed end-to-end client account coordination, including onboarding documentation, follow-ups, and
ongoing account support to ensure smooth business operations.
• Handled client communication, query resolution, and issue tracking, coordinating with internal teams to
deliver timely and effective solutions.
• Maintained accurate account records, MIS reports, and performance tracking data, ensuring data
consistency and compliance with internal processes.
• Supported operational workflows and documentation, helping streamline processes and reduce manual
errors.
• Collaborated with cross-functional teams (operations, finance, and technical support) to align service
delivery with client requirements.
◦ Applied working knowledge of Java programming to understand system
logic, application flow, and basic technical issues, enabling effective coordination with IT and support teams.
• Assisted in process improvement initiatives, reporting insights, and documentation updates to enhance
efficiency and client satisfaction.