Senior Sales Executive - VALVOLINE
Zafco
مجموع سنوات الخبرة :13 years, 9 أشهر
Joined as Senior sales executive for Vavloline Lubricants
Find and expand to new possibilities for VALVOLINE
Taking care of Dubai and Sharjah territory
To generate new IWS, SPS and Fleet accounts
To achieve a yearly volume of 250k Liters.
Award winner for the highest volume for the first quarter and second quarter
Award for highest volume for the year 2018
Handle the VALVOLINE engine oil side of the business
Find and expand to new possibilities for VALVOLINE
To achieve next level market growth in UAE
To study and analyze UAE market and forward it to the respective team with possible solutions
To Ensure the highest customer satisfaction.
Find problems and ensure the training and solution in timely and desired manner to support all the customers
Develop new strategies to compete with existing competitors /oil suppliers
Closely watch the market changes to assist and control receivables.
Joined as Business Development Executive at Proficar Lubricants LLC, thirty year old automotive oil manufacturer from Germany. During the course of time, I was responsible for,
Work with and expand current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business
Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects
Searching business opportunities, identifies and analyzing sales option.
Responsible to produce effective sales support from partners located all over UAE such as Northern Emirates RAK and Fujairah.
Prepare business presentations, reports and price quotations.
To maintain knowledge of competitors products, personnel and Structure.
Follow-up on new leads and referrals resulting from field activities.
Developing product concentric selling strategies.
Attend customer complaints and forward the feedback to the corresponding category managers.
Plan, develop and implement tactical promotions and integrated marketing programs.
Co-ordinate with company staff or Departments and accomplish the work required to translate an opportunity into good long term relationship.
Work closely with Marketing to identify appropriate go to market messaging for specific business sectors
Various new negotiations initiated with various giant government, private firms like Adnoc, Emirates Transport, Dubai Govt W/shop, Allied Transport, etc
To Encourage sales using various medium of sales.
Formulate strategically encouraging tie up with related industries,
Boost on-line sales, check Customer service strategies and their level of satisfaction,
Liaison with various local entities.
Started best in class tie up with various holiday websites,
Smart partnership with other travel agencies to sell out seasonal tour packages, Identify future requirement changes and requirement.
Establish and maintain potential customer relationship.
Monitoring social media pages and finding the trends and recommending upgrades
Maintain/updates files all the past and current issues for the future upgrade and changes
Prepares responses to routine correspondence.
Deal with people, external and internal through correspondence as well as face-to-face and hence requires discretion in communication.
Correct and update the documented safety and quality management system
As an IT Operational Executive with Emirates/Dnata Group, world’s best airline company, I was able to prove my competency and was responsible for,
First & second level of support for entire Emirates group worldwide.
First Level support for Mercator customers
Log fault calls, analysis and resolve the as first call resolution.
Remote desktop support to solve all known/less severe issues.
Assign the ticket to different department based on requirement
Escalate high priority issues to right team based on knowledge base.
Create and update KEDB if required.
Suggest and inform new innovation to the management.
Oversee the day to day operations of network
Relate all the issues with ongoing RFC or problem ticket.
Protect network from external threats by adhering and monitoring security policies
Update knowledge by taking updated training.
First level support for Customer technical queries
Register all queries and maintain logs of each fault calls.
Advise and suggest the possible way of resolutions based on platform they using.
Maintain the quality for the further quality check procedure
Escalate issues to next level supervisors and management.
Suggest and inform new innovation to the management.
Oversee the day to day operations of network.
Send final report FCR/FCA to the Team leaders
Reduce ACD to control over all Average Call Duration.
• Master of Business Administration (MBA) - Completed in July 2009 Anna University, Coimbatore, India http://www.autcbe.ac.in/
• Bachelor in Commerce (B.Com) - Completed in April 2006 University of Calicut, Kerala, India With Travel and tourism management