IT Service Delivery Head - Cyber Security & IT Infrastructure
Qatar Computer Services
مجموع سنوات الخبرة :23 years, 1 أشهر
Key Responsibilities Areas:
Customer relationships across their span of control,
Managing PMO & Stake Holders communication
Providing leadership and direction to project team members
Participating in RFP/Tenders and facilitating
Preparing SLA, OLA, AMC & Call of agreement documents
Managing Technical Support Team & monitoring support logs
Implementing Best Practices & ensuring high quality project deliverable
Facilitating Meetings with customers, Vendors, Subcon and Business Partners
Reviewing IT Service Catalog & Service Desk Management
Ensuring Teams Are Trained with latest products and technology
Supporting the development of Account plans using the Firm’s Account Management Framework
Initiate, build and sustain productive relationships
Serving as an escalation point for customer concerns if/when they arise
Identifying appropriate resolution to achieve client satisfaction promptly
Helping develop account strategy and plan those best leverages firm resources and strategies to
meet customer expectations
Managing end-to-end delivery of programs and projects sponsored by one or more
customer groups to scope, time, and budget
Enforcing standard methodologies, processes, and tools
Evaluating and identifying potential redundant applications, infrastructure, and tools
Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures
IT & AV Manager ( Head of Information Technology Projects & Operations)
Doha Exhibition and Convention Center - Reporting to CEO
Key Responsibilities Areas: IT Operations, Project Management, Ungerboeck & MS Dynamic ERP Administrations, SOPs, Tender & Budgeting, Vendor and Contract Management, KPIs, Cost & Revenue Budgeting, Pre & Post project reporting to Stakeholders & CEO, Team Management & Lead, Training & Appraisals, Data Center & MDF and IDF management.
B2C & B2B Meetings, Event Service Management, Service Delivery Management, Quotation and Proposal preparations, Payment follow-up and reconciliation with Finance Department, IT Product retirement and tech-refreshment plan, Enterprise Agreement, and Contracts management with IT Service provider and Legal Department
Planning IT Cost and Expenses schedule and coordinate with Finance Team for the payment plan. Performing security check of servers, network, and VPN tunnels between Azure and On-Premises Systems, Microsoft StorSimple, Exchange365
Maintaining SLA with Vendors for Cisco, Hp, Bluecoat, Infoblox, Ant-Lab, and Microsoft Open Value and Enterprise License.
Actively monitoring Backup of Fileserver, AD, DC, Database server on Azure as well as physical servers.
Raising RFP to tender committee & technical evaluation; managing cloud computing infrastructure and business email services. Managing and Coordinating the BMS, CCTV, IPTV, PoE, Access Control, and ELV system. Managing technical and outsource resources.
Managing, Coordinating, and Defining full project scopes and activities, goal, and operations of the IT Projects & Audio Visual Division within the Administrative Services & Sales & Marketing Department including high-level designing & strategy, of ERP, Network infrastructure, Cyber Security, Microsoft Azure Cloud, Microsoft 365, Servers, PoS, and related systems.
AV Responsibilities: Managing Audio Visual Services within the Venue and Meeting Rooms, Smart Lectern, Digital Screens, Smart Board, Signage & Projections, Designing Branding Signage, Monitoring Meeting rooms schedules system, Virtual Classroom, Meetings, and congress
Combining meeting rooms, settings Interpreter system, Event Broadcasting, and Streaming.
Group IT Manager
Al Sulaiteen Group of Companies - Reporting to Chairman
Key Responsibilities Areas: Managing IT Operations, Business SOPs, SAP B1 ERP(Production, Core HR, Payroll & Finance Module), Managing CCTV, and Network infrastructure, Telecom System on Microwave channel, managing IPTel and billing system. Delivered massive fiber Infrastructure project in approx. 45 hectors area with more than 200 PTZ camera and command center.,
Centralization of seven Business units under group policy and procedures, apply change management policy to retired legacy systems and train and encourage business users to Go- Live, Enterprise Agreement, and Contracts management with IT Service providers, Preparing progress report for Board and Stakeholders
Managing Support and helpdesk system and assigning the task to the team, ensuring zero downtime of IT services and Network Performing security check of servers, network, and VPN tunnels between Azure and On-Premises Systems.
Maintain relations with the project recipient, all other related departments and units and effectively and efficiently communicate progress reporting and project evaluation to achieve the Banks goals/ objectives Managed a team of consultants, programmers, developers, and analysts
Assembled risk management plans and work effort documents Utilized technical knowledge and business requirements to design and implement secure solutions to meet customer/client needs while protecting the corporation's assets.
Estimate the resources and participants needed to achieve project goals. Monitor and schedule projects as per the resource availability and business requirements.
Managing group and subsidiaries assets and Service Level Agreements, Virtual and classroom technical and operation training, Documents control and defining group level hierarchy and user access matrix to prevent unauthorized and non-relevant access of the process tree folders
IT Manager and Oracle e-BS Techno-Functional Consultant
Depa United Group - Reporting to Group CIO
Key Responsibilities Areas: As Oracle Techno-Functional: Managing IT & Oracle e-BS Suite Operations, Techno-Functional Consulting of Oracle e-BS R12, Core HRMS, Time & Labour, Conflict reporting, manual batch processes, Payroll Run, Import Payroll to GL, ESS, MSS & PMI functions with customized SQL queries and reporting.
Administrating Oracle HCM Cloud Applications, Resource Benefits, Payroll Run, Self & Managerial Service, (ESS/MSS), Conflict reporting on absence management, Time & Labour, Talent Management, Compensation Management modules., supporting & monitor HCM Data Loader, Spreadsheet Loader, Payroll Batch Loader. Generated cost data and posting to GL; responsible for new employee management throughout the ERP system. Assigning-reassigning process matrix for the manager and sub-ordinate. Implemented Oracle ERP for various modules inclusive of HRMS/Finance/Commercial
Delivered Oracle ERP Training to other sister companies and subsidiaries in alignment with company standards in Qatar.
Documentation of resources, proposals, reviews, and services Monitored payroll process and posting payroll information related to HRMS.
As IT Manager: Maintaining IT assets and infrastructure and SLA.,
Preparing Project Management plans, preparing pre-and post-project reports, tracking project execution status. UAT and training design and build constructions project office and connect to the main network delivered many mid and enterprise constructions and MEP projects including CQB Plaza, Doha Airport, HMC, and 5-star Hotels. Managed information technology and computer systems Planned, organized, controlled, and evaluated IT and electronic data operations. Audited systems and assess their outcomes. Preserved assets, information security, and controlled structures Managed annual budget and ensured cost-effectiveness Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications; established personal networks; benchmarking state-of-the-art practices; participating in professional societies
Accountabilities
• Assessed organizational needs to establish operating procedural standards/workflow
• Conceptualised turnkey disaster recovery, business continuity, and information life cycle management solutions
• Developed IT solutions/policies/initiatives to enhance operational efficiency
• Regularly communicated with the Solution Provider for customization of applications
• Conducted regular system checks and performed preventive maintenance to ensure optimum system performance
• Accurately documented processes for aligning business/ IT processes to achieve the quality output
• Deftly resolved issues related to database, processes, teams and obtained user acceptance for completed products/ services
• Tracked day-end system performance reports for anomalies
• Effectuated immediate remedial measures for meeting the company's day-to-day internal and external MIS requirements
• Provided secure access to remote system users and supported users regarding system usage
Asst. Vice President of IT & Telecom
Narnolia Security Limited - Reporting to MD/Chairman
Growth Path:
Sr. IT ManagerJan’00 - Mar’04
Assistant Vice President of IT and Telecom Apr’04-Dec’07
Key Result Areas: Managing the process of identifying, analyzing, mitigating, and responding to project, Managing financial and share trading applications, import/export stock exchange market files
Managing Telecom systems(VSAT/Radio/Microwave) on C Band and KU band frequency
Planning, analyzing and defining high-level software strategies and solutions through functional and technical expertise and an understanding of the enterprise, business system, and industry Implementing or leading the implementation of the technical infrastructure, including Backup and disaster recovery planning, networks, platforms, and servers, enterprise enabling, application enabling and operations management
Researching and identifying vendors of software applications that meet specified requirements. assisting in arranging favorable terms for procurement of selected software applications Directing the designing, coding, and testing of the program.
Doing a site survey for new franchising companies and arranging complete IT and telecom setup as per
Stock Exchange guidelines. Trained almost 300-400 users across the zone
Managed 30 technical, software, and support IT resources.
General Management - 78% International Business - 75% Business Communication - 83% Organizational Behavior - 64% Information Technology (Spz) -81% Human Resource Management(Spz) - 84%
General Management - 78% International Business - 75% Business Communication - 83% Organizational Behavior - 64% Information Technology (Spz) -81% Human Resource Management(Spz) - 84%
Microsoft Certified System Administrator on Microsoft Windows Server 2003
Microsoft Certified System Administrator Messaging on Microsoft Windows 2003
Microsoft Certified System Engineer on Microsoft Windows Server 2000
Cisco Certified Network Associates
3 years Diploma (e-Dast) Equevalent to Bachelor Degree from CMC Ltd, Jamshedpur India
