Ashika Mithra

• Partnered with cross functional SMB owners (IRCC Consultancy, Candy Shop, Insurance Agent, Restaurant) to translate raw
operational data into actionable business intelligence and strategic growth initiatives.
• Analyzed complex, multi source business datasets including sales transactions, customer demographics, and marketing metrics
to identify seasonal trends, consumer behaviours, and revenue opportunities.
• Created dashboards and reports using Excel and visualization tools like Tableau to support data driven decisions for stakeholders.

• Managed Shopify based e-commerce operations from setup to order fulfillment
• Optimized website performance including integrations, payments, and backend configuration
• Implemented automation for order processing and customer engagement workflows
• Executed digital marketing campaigns and resolved technical system issues

• Provided technical support and help desk assistance for a U.S. based pet tracking services client, resolving user issues related to
systems, applications, and account access
• Managed support tickets and service requests using internal systems while maintaining accurate documentation, tracking, and
escalation workflows
• Troubleshot technical, network, and application issues by identifying root causes and coordinating resolutions with cross
functional teams
• Collaborated with teams and supervisors to improve service efficiency, maintain quality standards, and ensure consistent
customer support delivery

• Delivered high volume customer service at Toronto Transit Commission, assisting passengers with route planning, station
information, and service updates.
• Collaborated with station staff and supervisors to report operational issues, escalate critical incidents, and ensure efficient
service delivery.
• Provided assistance to passengers with accessibility and special needs while maintaining safety and operational standards in a
fast-paced environment.
• Trained in emergency communication systems and operational support protocols, including coordination with station control
during critical situations