Ashish Sharma

working as acting team lead to take care of team of 20 people accountable for their performance in terms of KPI and Targets.

for Wave 2 (German Hub )handling the team and working as the coordinator between client and operations team.
•Responsible for Team KPI and SLA achieving.
•Handling the CIP projects and any kind of innovation for client cost saving and enhancing performance.
•Working for Medical equipment manufacturing company in order management process.
•Working as Prime resource for Switzerland and helping German orders (LBSC & CRM).
•Working in EDI (Electronic data interface) & FIM (Field inventory management) as a regular resource. Reconcile the stock discrepancies from sales rep and customer to avoid any quantity mismatch.
•Helping Team Members to process complex PO orders and understand the customer requirement.
•Maintain the quality of the German Hub (Incident closures and process updates).
•Processing purchase order and make sure to deliver right material to the client site on time.
•Investigate & resolve mismatches and process pending entries if required.





Additional responsibilities

•Doing Internal Quality checks
•Incident Management.
•Provide new updates and exception to the team and record in process procedure accordingly
•SLA/ TAT management for the process.
•Responsible for PKT (Process knowledge test).
•Responsible for L&PD training across BSC

Worked for the In house customer care for package and pricing and tech. support both.
•Worked as a mentor for the new training batches.
•Helped the customer for critical issues regarding Dish TV