HEAD HR
SHIV NADAR UNIVERSITY
Total years of experience :26 years, 1 Months
Received 101 HR SUPER ACHIEVERS AWARD BY THE WORLD HRD CONGRESS IN FEB, 2019
General Manager & Head HR (Shiv Nadar University) (14th June, 2016 till date)
• Managed all HR Functions end to end with key focus on Talent Acquisition & Talent Management
• Salary benchmarking with IIT’s, IIM’s, IISER & peer Institutes & released Compensation Book for every employee (first time in SNU)
• Brought down attrition to single digit 7% from 15 % in 1 year (2019) (first time in SNU)
• Launched Online Appraisals, Biometric attendance process
• Drafted various policies (Campus Housing, Leave & Attendance, Crèche, Probation Appraisal, Hiring, Promotions)
• Employee Relations, Handling & Resolving employee grievances
• Implementation of ERP - Adrenalin (WIP)
• Employee Orientation, Development & Training
• Health and welfare benefits, Succession planning
• Head HR Function for K-12 Schools Line of Business.
• Manage the entire HR gamut (end to end) for all the 25 Pearson managed Schools across India. (Equivalent to running 25 Companies)
• Drafted the handbook (policies) for all the Schools from scratch.
• Implemented Performance Management System
• Conceptualized leveraging technology in education space & initiated all HR transactional activities on a web-based platform. (E-people)
• Launched employee engagement initiatives - Sketch of the Month, Bright Spot Awards.
• Handled a diverse, multicultural & a multi-racial workforce
• Immigrations - work permit for expatriates, dependent’s visa & repatriation
• Teaching permits (Ministry of Higher Education) - Academic Faculties
• Salary Bench marking, SOP’s for HR functions, Payroll, Change Management
• Industrial Relations, Labor Laws & Employee Relations
• Manpower Planning & Recruitment - APAC region
• Insurance, Claims, Budget, Regulatory Compliance, Career & Succession Planning
• Developed an effective change strategy & training need analysis
Achievements:
• Set up a HR department from scratch. (Startup University)
• Reduced the overall wage cost by 15% (Monthly: RM 487, 254 - RM 419, 182) in 1 year. (2013)
• Significantly reduced the operational expenses, which directly contributed to an increased bottom line revenue by 22%. (Mileage, Work permits, Hiring pattern & decisions, Turnover, Travel)
• Drafted HR policies & launched PMS, Implemented SAP HCM module
• Successfully managed high impact change on time and with limited resources
• Implemented PDPA (Personal Data Protection Act) across the Org
• Interviewed in the Human Resources Magazine, Malaysia (August, 2013)
• Attained Certified HR Auditor Certification (August, 2012)
BP HR for TSO (Technology Solution Optimization) Unit - One of the fastest growing units at Infosys that provides technology-oriented BPO services to technology clients of Infosys. Total Revenue of the Unit: USD 35 Million with over 1800 + FTE’s.
Spear Headed the Unit, operating out of 9 locations in India.
Responsibilities Held
• Ensured smooth execution of HR Operations within the Unit
• Designed and implemented people solutions which drove key business metrics
• Evaluated key business trends and dialogues with business heads, Change Management
• Monitored compliance to labor laws across the Business Unit and ensured adherence
• Drove a robust Performance Management System by aligning to Business needs
• Created an effective reward culture within the unit
• Created Innovative Employee Engagement Practices
• Drove High performer development, succession planning, competency development programs as per the business requirement
• Communicated and influenced business to partner/ support the key changes required
• Ensured Contractual Compliance and Audits
• Retention Management, Employee Relations
• Worked with Senior Management as HR Partner (Line HR) to devise and implement appropriate HR policies and processes.
• Lead and provided the Strategic Direction and Thoughts on all Compensation & Benefits related issues so as to ensure a Maximum Cost-Benefit / ROI output for the Company.
• Campus Workshops, Job Fairs, Vendor Management, Branding & Promotion
• Recruitment - Entry Level Hiring & Campus Hiring, Induction / On boarding
• Conducted Town Halls, Meet your Leader sessions, Floor Walks, Skip level interviews
Achievements:
• Received the Top 1 Award for Talent retention for bring down the attrition rate (YTD) from 32% to 21.23% (Highest achievement in the Org) & received promotion.
• Launched & implemented talent retention programs, pan Unit across 9 locations.
• Drove profitable business growth through insight driven innovation process in the HR channels. (Unit over achieved its target from USD 25 Million to 35 million).
• Received the Top 1 Award for displaying Leadership in BP HR, by playing a significant role in participating in RFP’s, providing business solutions to articulate HR related issues.
• Built a team of well-groomed professionals, by constant mentoring, thereby improving the HR effectiveness and contributing to the growth of the Unit.
• Implemented “Talent Corner” bench engagement tool Org wide - Project IIM Bangalore.
• Aided prime image positioning in strategic newspapers/media.
• Interacted with key personalities helping them gain a good understanding of the organizational goals.
• Designed the website and implemented core digital PR plans
• Customized and developed a dossier capturing key events that was published at regular intervals, PR Analytics
• Provided PR blueprint based on extensive planning.
• Developed and executed printing and distribution of marketing material for key events.
• Conceptualized and conducted several ingenious promotional events
• Orchestrated prime programs/campaigns, ensuring judicious use of funds.
• Managed a 20-member team - having handled recruitment, performance appraisals
• Attrition Management, Reward & Recognition, Skips, Employee Engagement
• Talent Planning, Deployment, Payroll, Change Management
• Single point of contact for both Electronic & Print Media.
• Developed frontend and backend of all digital campaigns
• Obtained & maximized media mileage by gaining brand image positioning with key contacts in the press and media