Regional IT Manager
Alshaya Enterprises
مجموع سنوات الخبرة :24 years, 4 أشهر
Strategy Planning & Implementation
• Developed and implemented comprehensive end-to-end IT solutions ranging from Cisco, HP, SAP, and Microsoft, supporting a corporate and digital transformation strategy resulting in significant profitability improvements.
• Managed internal consultants and implementors on McKinsey & Co. and KPMG’s transformative plan.
• Managed IT alignment to business restructuring to improve profitability and risk management including ISO 27001.
• Creation of IT solution plans and implementation frameworks with leading global implementors.
• Responsible for crisis planning during Oil Price shocks and COVID-19 of 2014 and 2019 respectively.
• Member of the Strategy and Information Technology steering committees.
• Worked closely with executive management on corporate IT initiatives.
• Created strategy maps and balanced scorecards, with cascaded KPIs for the IT department.
• Conducted global CRM and ERP workshops and training across the organization.
People, Processes, Systems
• Championed and implemented digital transformation towards cloud-based ERP solutions.
• Managed a global and corporate-wide process mapping and re-engineering exercise aligning ERP and CRM solutions.
• Championed and Implemented Organization-wide Active Directory and secured communications infrastructure increasing the cyber security footprint by 92%.
• Led the design and development of inventory management capabilities and processes to reduce inventory build-up by 58%, including procurement centralization, robust demand planning, and asset liquidation plans.
• Optimized sales processes to deliver 46% increased sales efficiency with a 360° view of cross-functional processes.
• Delivered emergency change management program that improved CRM adoption by 84%.
• Implemented an industry-leading sales intelligence platform by integrating internal CRM with external projects data vendors like BNC to empower sales activity and planning.
Analysis & Reporting
• Responsible for operational analysis activities and reporting across the business.
• Developed robust reporting and analysis activities to facilitate multi-national expansion.
• Created a bottom-up forecasting methodology to deliver accurate project forecasts.
• Analyzed operational improvements, cost-benefit scenarios, and acquisition opportunities.
• Prepared Executive and Board of Director’s presentations, reports, and analysis.
• Developed company-wide sales and project performance review and incentive payout methodology.
Responsible for managing and monitoring the network of Head office and all branch offices in 6 countries.
• Managed a team of 10 people providing Service Desk support, Desktop Support, Training and day to day customer service.
• Supported negotiations and contract management of IBM, HP, Microsoft, Canon, Nortel, Cisco and several other strategic partner contracts.
• Preparation and execution of RFCs for approved changes in the network and Documentation of changes in the network.
• Proposing solutions for optimal network availability.
• Configuration and installation of Switches, Routers, Firewalls and Access points.
• Opening technical cases with vendors and implementing suggested changes and Preparation of incident reports.
• Responsible for managing configuration backups of the network on a weekly basis.
• Resolution of Incidents from users and clients on a 24x7 basis.
• Troubleshooting of issues encountered in the network on a priority basis.
• Micro level design of the fully redundant backbone network of upcoming Regional connectivity between all Alshaya branches.
• Network documentation for all the active equipment design and configuration
• Provide maintenance support of M2000, U2000, I2000 server.
• Administrating the M2000, I2000, U2000 Server.
• Daily health check of I2000, N2000, U2000 servers.
• Administrating the Data network of VIVA..
• Administrat MOS 5100, MOS 7100, MOS 5200.
Led enterprise-wide virtualization effort, overseeing and personally completing vendor / hardware qualifications, architecture/design, installation, configuration, migration and documentation. Reduced the company’s server hardware footprint by 60% leading to savings in power and cooling. Leveraged highly available VMware Virtual Infrastructure (VI4) environment to improve server availability, reduce workload for IT staff, and automate server deployment for various business units. The virtual environment supports both production and development environments containing servers running SQL, IIS, Exchange, SharePoint, SAP, Oracle and JD Edwards software.
• Design and implement IBM Blades and SAN environments to ensure high availability and acceptable performance characteristics for VMware Virtual Infrastructure and SAN-backed applications.
• NetApp FAS/V-Series Configuration and Installation
• Hands on experience in iSCSI, NFS, and Fiber Channel protocols, Fiber Channel cabling, switching, and zoning.
• Design, install, and configure VMware ESX (3.5), ESXi, and vSphere 4 environments with VirtualCenter management, LabManager, Consolidated Backup, DRS, HA.
• Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000, 2003 and 2008 servers.
o Analyze and troubleshoot on an advanced level, performance of SAN backed VMware ESX infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.
o Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
o Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
Responsible for managing and monitoring the network of Head office and all branch offices.
• Managed a team of 8 people providing Service Desk support, Desktop Support, Training and day to day customer service.
• Supported negotiations and contract management of IBM, HP, Microsoft, Canon, Nortel, Cisco and several other strategic partner contracts.
• Preparation and execution of RFCs for approved changes in the network and Documentation of changes in the network.
• Proposing solutions for optimal network availability.
• Configuration and installation of Switches, Routers, Firewalls and Access points.
• Opening technical cases with vendors and implementing suggested changes and Preparation of incident reports.
• Responsible for managing configuration backups of the network on a weekly basis.
• Resolution of Incidents from users and clients on a 24x7 basis.
• Troubleshooting of issues encountered in the network on a priority basis.
• Micro level design of the fully redundant backbone network of upcoming Regional connectivity between all Alshamel branches.
• Configuration and management of Nortel Symposium, Call pilot and Meridian.
• Network documentation for all the active equipment design and configuration
• Responsible for delivering CCNA and CCNP training courses to various clients.
• Responsible for delivering MCP and MCSA training courses to various clients
• Configuring Routers, Switches, VPN Concentrators and PIX Firewalls. Inter connecting various client sites through VPNs. Carrying out function- and performance tests. Configuration of multi- homed backup solutions and Failover tests.
• Support, maintenance, upgrades, new installations and troubleshooting on the core networks consisting of both Cisco routers running OSPF, IS-IS, BGP and MPLS. Installation of new POPs and NCPs. Design, Re-Design, implementation and rollout of customer networks. Developing and consultation of customized end-to-end solutions for customers and supporting various implementations of special and complex customer scenarios. Delivering English CCNA certification and other networking courses to colleagues and the provisioning department as needed.
• Registration of domains with NICs, administration, documentation and troubleshooting of domain processes, maintaining customer NIC contracts. Supporting the domain robot. Maintaining, updating and troubleshooting the company’s DNS servers. Occasional Team Leader replacement (Vice Team Lead). Responsibilities: Assigning tasks within the shift team, supervision, escalation procedures, reports to the management and performance management
• Managed 2003 servers, Print Servers, ISA Server, system support for the network of 200+ computers, backup, virus solution with Panda Web admin, WSUS server, hardware/software troubleshooting, file sharing, printer sharing, internet sharing, DNS, Domain, Active Directory, Group Policy, TCP/IP protocols, IP Addressing, Outlook configuration, monitoring internet traffic and controlling monthly download volume allowed, hubs, switches, desktop / laptop / multimedia projector support in all classes.
Completed