Ashley Vincent

Enhanced automation of business process & workflow for the RX enterprise and its subsidiaries including group
wide ERP implementation & other supporting Applications ...
 Directed & managed the ERP/CRM Change Management - evaluation, selection and implementation for the RX group.
 Provisioned various systems to automate, digitize, streamline workflow & enhance productivity as per strategic plan.
 Implemented POS to digitize, manage and control the Inventory/Sales management at School, Café & Farms Outlets.
 Evaluated IT Budget Vs operational expenses to reduce cost, optimize Upgrades & restructured IT support services.

Manage a 24/7 active Hospital environment to ensure high availability of IT Systems, Core Applications, mainly
(HIMS/LIMS) and related services with no/minimal disruption to operations & higher uptimes ….
 Streamlined IT operations, ensure problems with core HIMS are reduced/eliminated to enhance stability.
 Reviewed IT support contracts/ agreements (SLA) to be as per need, improving utilization of IT services.
 Developed an IT Strategy roadmap, Policies & Procedures aligned with the Institutions goals & objectives.
 Directed enterprise wide upgrade of all IT Systems from outdated to latest stable versions, staying current.
 Lead the IT Documentation & Records initiative to catalogue critical IT information for business continuity.

Manage a large IT infrastructure, Systems and Support team. Instrumental in restructuring IT Systems, Services
and IT resources to establish industry standards, best practices and deliver notable improvements …

 Directed the MS Office365 Cloud migration drive by migrating 15, 000 on-premises user accounts to cloud.
 Realign IT teams engagement plan establishing clear job roles & responsibility matrix to enhance delivery.
 Streamlined IT support contracts, agreements (SLA) as per need, improving systems utilization by 25%.
 Evaluated DR effectiveness, identified its dysfunctional state (Risk) & established a fully functional RDC.
 Evaluated campus Network & upgraded it to a fail-free Gigabit network from an outdated 10/100 LAN.
 Provisioned Helpdesk system to record incidents, measure operational efficiency & improved IT services.

Entirely responsible as a founding member to establish complete ICT Infrastructure from scratch for the new
campus: Implement Active, Low Voltage Systems, core Academic ERP along with other supporting Systems ...
 Overseen the construction of a Technology Campus covering IT, Active, Passive & LV systems - heading ICT Project.
 Established ICT Department structure, created Op Procedures, SOW documents, job descriptions for all IT positions.
 Evaluated & implemented core Academic ERP - CampusNexus, integrated with various supporting Applications.
 Conducted equipment level Redundancy & Failover testing for all ICT services to ensure ZDT & business continuity.
 Established 100% Server virtualization on robust VMware 6.5 & VEEAM 9 eliminating physical servers, tried SDN.
 Established Primary & Redundant Data centers, 17 Comm rooms & ICT facilities like Labs, Lecture Halls, SCR, etc.

Provide total IT Management for the educational company and its well established 6 schools spanning 12, 000
students & over 750 teachers with robust IT infrastructure, supporting Applications & Systems ...
 Centralized IT systems at 6 schools into a single & robust Datacenter based on IBM Flex Technology & SAN storage.
 Developed IT Strategy, Policies & Procedures aligned with the Institutions goals & objectives. Reviewed by KPMG.
 Evaluated Interactive content Software for implementing enhanced visual learning & etext books at all 6 schools.
 Architected implementation of interactive web portals & online services for all 6 schools with comprehensive CMS.
 Conducted BPR & evaluated 9 Academic ERP solutions to cover complete automation of student life cycle processes.

Enhanced campus-wide automation & Technology use for its Higher education Academic delivery including a
massive Desktop Virtualization environment of 900+ VMs, stable SUN Infrastructure & web Applications ...
 Evaluated IT Budget & operational expenses to reduce outsourcing costs by 60%, restructured IT Support team.
 Eliminated risk of IT services failure, implemented DR & Redundancy practice for higher uptime & business continuity.
 Evaluated & exectuted the higher education ERP Change Management, to reinstate ARMS from Peoplesoft failure.
 Introduced periodic IT process Audits, measure performance, improve operational efficiency & reduce service delays.
 Implemented Moodle - Learning Management System to enhance workflow & interaction between students & Faculty.

Enabled the national insurance company to pioneer & leap ahead of competition first by launching IT services
based on emerging technologies then - ecommerce (2002), mobile apps, digitization …
 Ensure a very stable & healthy IT environment (Infrastructure, Systems & Staff) for supporting daily operations.
 Established & Reorganized IT Departments - Define Dept. Structure, Roles, SOW, recruit & manage IT resources.
 Evaluated & implemented various ERP systems in different domains, integrating to Core & Supporting applications.
 Recommend innovative/emerging technologies to Management, evaluate feasibility & suggest Change to stay current.
 Develop and implement IT Policies & Procedures for rendering quality IT services as per industry standard practices.
 Budget Control - Create expense forecasts, outline IT projects on ROI and follow a need-based procurement policy.
 Collaborate with various departments to collect, analyze business requirements and align them with set IT initiatives.
 Periodic assessment of all risks to manage appropriate Business Continuity Plan & Disaster recovery procedures.
 SLA Management - conduct periodic performance audits against set KPIs, evaluate & better operational efficiency.
 Continuous evaluation of IT processes, performance & service delivery to suggest correction/improvement strategies.
 Directed IT training to empower staff & end users, prepare Operational Manuals & guides for various IT functions.