Ashley Atieno

- Led project planning and execution including scope definition, timelines, task breakdowns, and dependency tracking using Jira, Monday.com, Trello, and Asana.- Gathered, documented, and maintained business and technical requirements (PRDs, user stories, SOPs, workflows) in collaboration with software developers, designers, and operations teams.- Designed and implemented digital workspaces using Notion and Confluence, improving documentation structure, onboarding, and knowledge management.- Supported feature development and process automation initiatives, coordinating requirements clarification, UAT preparation, testing feedback, and release readiness.- Facilitated stand-ups, sprint reviews, retrospectives, and weekly progress meetings with developers, engineers, and non-technical stakeholders.- Created project dashboards, trackers, and reports using Excel and Power BI to track milestones, risks, delivery status, and performance metrics.- Prepared client-facing status reports summarizing progress, risks, blockers, and next steps to support decision-making.- Supported transition from manual task management to structured digital workflows, improving visibility, accountability, and delivery consistency.

- Coordinated delivery of customer-facing and internal software projects across PAYGO financing, customer experience, credit operations, and compliance.- Gathered, documented, and validated business and technical requirements (PRDs, user flows, SOPs) in collaboration with software developers, QA engineers, CX operations, legal, and data teams.- Supported implementation of customer consent and compliance features for carbon credit participation, including documentation, UAT coordination, and audit readiness.- Led requirements definition and workflow design for customer experience tagging and visit scheduling systems, improving task assignment, follow-ups, and field visit tracking.- Supported enhancements to prospect validation and workflow locking mechanisms, reducing duplicate customer assessments and improving data integrity.- Coordinated cross-functional delivery of loan balance synchronization across SMS and customer mobile applications to reduce customer confusion and support tickets.- Supported PRD development, UAT execution, and training documentation for offline PAYGO and Bluetooth-based data extraction features used in low-connectivity environments.- Planned and supported UAT and QA activities, including test case coordination, defect tracking, feedback consolidation, and release sign-off.- Facilitated stand-ups, requirement reviews, UAT sessions, and progress meetings with developers, engineers, QA, and operations teams.- Created project trackers, dashboards, and status reports to monitor timelines, risks, and deliverables.- Prepared weekly and monthly stakeholder reports summarizing project status, risks, and outcomes.

- Supported planning and execution of inspection, calibration, and maintenance of field instrumentation and control systems.- Assisted in installation and configuration of automation systems for process optimization.- Participated in safety audits to ensure compliance with operational standards. - Coordinated in troubleshooting for electrical equipment, addressing issues related to electro-valves, motors, VFD, electrical switch gears, circuit breakers, and sensors.