Assistant Manager Operations
YouGotaGift.com
Total des années d'expérience :11 years, 11 Mois
• Cross selling- Initiated business conversations with new leads on loyalty rewards,
drove business of over $500K in the year of 2021.
• Managing the reward catalogues for top loyalty clients in the GCC region
including banks, telco, air miles programs, employee, and customer reward
programs
• Managing key accounts by analysing monthly sales and performance-based
customer redemptions across various brands/ frequency/ value (RFM analysis).
• Understand RFM reports and provide recommendations to partnerships &
client(s)
• Worked closely with the product team giving solutions to enhance our tools and
white labelled platforms.
Responsibilities.
•Worked on Tax return queries from our clients for the fiscal year specified.
•Electronic filing the Tax returns.
•Worked on delivering the Tax returns before the deadline during peak season time.
•Worked on client and customer-oriented query emails and documents.
•Preparing weekly and daily status and reports.
•Was given a Spot award for Quality of work and for Good effort put into delivery.
•Was promoted as an Advanced associate.
•Helped multiple teams within the same compliance.
•Was drafted to support the Billing team as the pilot batch.
•Worked on the Global Billing Template for the country compliances based on the tax services, worked on the emails sent for approvals and rejections, worked on final draft of the GBT and the final invoice.
Through an Internal job posting, for the role of a Quality control analyst, I was considered, tested and chosen for the role by the head of QC in June 2014.
Responsibilities as a QC Agent.
•Interacting with the clients from UK. Ensure the quality of work is 100%.
•Providing a high standard management services to the customer.
•Interacting with the agents to provide necessary feedback from time to time to improve the quality of work.
•Coached and mentored agents to perform well and was successful in bringing the error rate down.
•Monitoring and coaching agents on grammatical and call handling skills.
•Live Barging Calls to ensure the quality of work.
•Keeping in mind the reputation and the welfare of the individual, ensuring that they are approached and informed of their quality of work, both positive and negative.