IT Project Manager
Wipro Technologies Pvt. Ltd
مجموع سنوات الخبرة :6 years, 8 أشهر
Win10 Rollout for Kellogg’s, migrating 2397 devices in 22 locations across Europe.
•Liaised with the Presales, practice team in proposal, solution definition, SOW review & solution walk through.
•Vendor Management: Vendor SOW creation, review and defining scope along with CPO.
•Stakeholder Management Internal & External
•Project planning and execution.
•Managing project deliverables, resources, timelines and cost.
•Project governance, coordinating with quality team on project delivery.
Change & Capacity Manger)
Key Result Areas:
•Established and maintained comprehensive capacity management planning process at the enterprise, system and IT component level taking into account current and new requirements, including those from new or modified software Assessed Incidents/Problems and made appropriate capacity IT changes to improve services performance
•Led the Change Management function, managed & coordinated all activities necessary to control, track and audit changes in the environment; ensured change status, progress and issues are communicated to the appropriate groups
•Evaluated performance metrics against the defined critical success factors; reviewed Change Schedule (CS) for conflicts Instituted actions to correct shortcomings/further streamline the process as in when necessary
Highlights:
•Headed the activities related to Cross Functional Management
•Worked as SPOC for systems/services availability for the account supported and owner of SRT Process (Service Restoration Manager)Engaged Level 3 & Business Leaders when the SLA is exceeding expectations and for better support to check financial loss and rapid service restoration
•Monitored correct engagement of the IT Operation team and communicate RCA to the business and leadership
•Coordinated implementation of routine, standard and emergency and implementing back out plan in the event of service disruption post implementation
May’04 - May’10: Genpact, Hyderabad as
courses: & CCNA