Consultant
GEC
مجموع سنوات الخبرة :8 years, 0 أشهر
Division: Consultancy Management
Reports to: P.M.
Duties & Responsibilities:
This position is responsible for senior level performance in all levels of Global Experience Consulting Company's Professional and Business Solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management environments. ISO Standards included but not limited to ISO 9001, ISO 17025, OHSAS 18001 etc
1. Present a professional in conduct, attitude and attire.
2. Assist in the preparation of ISO Management System Manual for the prominent public and private sector clients.
3. Preparation and monitoring of documentation requirements as per ISO Standards
4. Close Monitoring and Follow up on the Non- Conformities and Gaps raised during International or Internal Audit done in an ISO Implementation Organization.
5. Conduct and Submit the Mockup Audit Reports.
Project Coordinator:
• Summarize the Client Proposal request including any client special conditions and requirements.
• Performs Quality checklist.
• Building a complete Technical Proposal File including company standard file contains company/Vendor Company Profile, Company Registration Certificates, Vendor Projects references, ISO Certificates, Company / Vendor Engineer CV’s, plus Technical write up, Company/Vendor Bill of quantities and Company / Vendor Data Sheets and any special requirements and conditions for the Tender.
• Coordinate between Sales, Sales Coordinator, Product Manager, Project Manager to sign the project form, buy the tender, to process the client request and distribute the RFP(Request for Proposal) between different teams.
• Coordinate between Product Manager, Project Manager to build the costing sheet, cash flow
And Bank Guarantee.
• Scan the complete technical proposal file for records and references.
English Teacher
Instructed students in English language arts, including writing, reading comprehension, speaking, listening and understanding
Key Functions:
• Developed English lesson plans in line with the national curriculum: Planned English lessons to meet curriculum standards.
• Helped students understand, speak, read and write in English.
• Delivered engaging, coherent lectures and motivating lessons to students across all Key Stages. Utilized learning technology in the planning and delivery of lessons.
• Modified assignments and activities to meet the learning needs of individual students - Identified and sorted into small, similarly skilled groups.
• Classroom management: Prepared English classroom and coursework materials, homework assignments, and handouts. Prepared course work, planned class sessions: Selected/integrated appropriate instructional materials for classroom instruction - Organized/delivered classroom lectures to students. Arranged extra-curricular activities and set targets for pupils.
• Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments - Regularly provided students with feedback in line with the faculty assessment systems.
Other Notable Performance:
• Produced high quality resources and took part in the creation of new schemes of work.
• Communicated with parents, students and the teaching administration - Met with students, parents and other educators on a constant basis to discuss student progress.
• Maintained discipline in the classroom - Created a vibrant teaching atmosphere. Recorded and maintained accurate student attendance records and grades. Worked in accordance with school behavior policy to set high standards and expectations for students.
• Tracked progress through assessment and reporting within own teaching groups. Monitored the progression of students in teaching groups.
• Took part in the school quality assurance - Attended and contributed to school meetings and weekly briefing - Worked as a team supporting school teachers in spreading and sharing good practices.
• Interrogated other instructors and interpreted relevant data to use as achievement tools.
• Engaged in the self-review processes together with the school management.
• Identified students at risk of underachievement and ensured that appropriate interventions were in place.
• Responsible for the center service operations.
• Distribute customers’ calls between technicians.
• Ensure that the customers are receiving a high quality service.
• Work on increasing the organization sales of spare parts, after-sale products and service contracts.
• Improve the center performance.
• Ensure that the center personnel are skilled and qualified to implement the quality system.
• Responsible for conducting periodical evaluation of center personnel and center performance.
• Follow up with the center’s customers and handle their complaints and comments.
• Report to Technical Department Manager on the center performance and evaluation. Also report the parts’ orders and status.
• Review and monitor the warranty cards with Service Center Secretary.
• Monitor the machines status in and out to workshop.
• Responsible for identify, protect and safeguard customer property in the workshop.
• Organize and categorize machines in workshop.
• Repair the machines.
• Supervise and review spare parts orders.
• Provide technical support.
• Follow up with workshop customers, review their requirements and handle the enquires.
• Prepare estimated reports of repairs, spare parts orders to Technical Department Manager.
• Supervise, distribute and follow up tasks assigned to field engineers.
• Responds to customer enquiries and take necessary and immediate actions to resolve their urgencies.
• Periodical daily and weekly reports are written to direct manager.
• Assist technicians to complete their job rules within their specified time.
• Assign purchasing orders docs to each technician daily or upon creating a new purchasing orders.
• Record manually customer new request orders for maintenance or purchasing request if needed.
• Follow up with the new and existing quotation orders request raised by sales for customer to sign in the approval forms.
• Follow up daily with Store man for all Stock issues and items exist on store for parts and ink jets.
• Supervise Technicians in the workshop to complete their daily job tasks upon priority request.
• Supervise Coordinators team to connect to new customers to join a new contract with al-nahar company or to renew their expiry contracts.
Job Purpose:
• Provide end-to-end ownership for all service orders delivered within country of responsibility within committed timeframes to include order entry, order validation, order tracking, scheduling,
HQ customer ownership for organic growth orders and small non
Program Managed Projects and overall order management.
• Accountable for the on-time delivery of all service orders
• Meet or exceed the targets set by the management with regards to
Customer Satisfaction.
• TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect)
• Reduce Overdue Orders.
• Database(s) accuracy
• Quality of 1st time installation
• Accountable for order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestones
For non Program Managed orders
• Establish implementation schedule with Headquarters customer
• Provide consolidated status and progress reports to Headquarter Customer and
Sales.
• Timely management of the Service Commencement Notice (SCN) and Ready For Billing (RFB) functions in GOLD.
• Provide customer relationship management for multiple customers
• Perform Order Validation of assigned orders for administrative completeness and technical consistency
• Assess service orders and develop implementation schedules to optimize resources and components scheduling.
• Perform Order Entry & Updates of assigned orders in CIM tools
• Process work order for all components (equipment, circuit, configuration…)
• Provide when necessary Revised Target/Committed Delivery Date
• Proactive tracking and monitoring of all service components (circuit, equipment etc…)with respective supply chains until full delivery of ordered services
I hold a Bachelor of Electrical and Computer Engineering and a Bachelor of Science – majoring in Physics from Canterbury University, I acquired 7 local awards certificates from Orange Business Services as well a certificate from Dynamic Control Company. I have also recommendations letters from SONY, APTEC companies and from the Immigration Chamber of Commerce in New Zealand.
I hold a Bachelor of Electrical and Computer Engineering and a Bachelor of Science – majoring in Physics from Canterbury University, I acquired 7 local awards certificates from Orange Business Services as well a certificate from Dynamic Control Company. I have also recommendations letters from SONY, APTEC companies and from the Immigration Chamber of Commerce in New Zealand.