Ashraf Alshantoury

Ensuring compliance with food services quality standards
Analyzing financial performance
Recruitment and training employees
Handling customer complaints and resolving

• Ensuring the highest standards of food and beverage service.
• Ensuring Health & Safety and also hygiene procedures & standards are
maintained.
• Having an in-depth knowledge of all menus.
• Responsible for training & developing restaurant staff.
• Observe performance and encourage improvement where necessary.
• Handle guests complaints in a professional manner and ensure great
customer experience and maximize customer satisfaction.
• Maximizing all business opportunities to drive sales.
• Communicating with the kitchen staff to ensure efficient food service.
• Increase profit and decrease loss by managing the P&L, coast of food, wrap
materials, labor, maintenance and miscellaneous coast.
• Create monthly forecast and revenue reports.
• Ensuring that checklists, requisitions and proper opening and closing
functions are being completed each shift.
• Create weekly schedules for restaurant staff.
• Create a great atmosphere & be an inspirational host.

• Managing a high-volume restaurant, improving all financial performance. Also
responsible for effectively developing, managing and leading the restaurant
team to provide excellent highest standards of customer service, ensuring
increased customer satisfaction, reduced staff turnover rates, and a rise in
sales.

Managing a high volume restaurant, improving all financial performance, also responsible for effectively developing