system administartor
abvrock
Total des années d'expérience :26 years, 5 Mois
1-Solve user problem and support the servers and backup
2- Support the user hardware and software problems.
3-change and manage the server backup media
4-support hp proliant servers hardware.
5- prepare and install new hardware for the new user.
6-install the operating system for the users from the company image.
7-support the network equipment in the company sites
8-support and troubleshooting the printers problems.
• Manage and guide infrastructure team and make sure day-to-day smooth operation.
• Align with vendors for the intended infrastructure solution and conduct the required acceptance.
• Monitor the infrastructure solution and system and make sure they run as per the agreed availability.
• Evaluate infrastructure team and provide them with guide line to enhance their performance.
• Assign team according to according to business used and daily operation.
• Apply security assessment and make sure systems and desktops apply the latest security update.
• Make sure access permission and role are implemented according to organization needs.
Working as Customer Service Engineer supporting with following responsibilities:
• Install, implement and support Hp Blade Server cClass and pClass Series.
• Install implement and support Hp Proliant DL and ML Servers
• Install, implement and support Hp MSL and EML Backup Tape Library
• Install, implement and support Hp MSA 1000 and 1500 Series Storage System
• Install, implement and support Hp Eva 3000/5000 Series Storage System.
• Install, implement and support Hp Eva 4000/6000/8000 Series Storage System.
• Install, Design, implement and support Hp San Network
• Complete solution implementation (software and hardware)
• Do proactive tasks like : (firmware upgrade, patch installation)
• I become a trusted adviser for customer, I work with when it comes to technology and best practice.
• Provide Software and Hardware support for Microsoft Employees Laptops, Desktops.
• Follow up with Service Provider for hardware problems.
• Change DLT tapes for Backup job.
• Help the Microsoft Operation (IT) team for support the Server room in case the need help.
• Log all cases details and Solutions in the database system.
• Support the Server Room. And Telephone system pbx.
• Backfill the IT Manager in his absent.
• Work as Microsoft support Helpdesk Engineer for Microsoft Toll Free Number Support Front End User Product. (Main Role)
• Visit Some Customer for Solving Windows 2000 Server Problems and Exchange 2000 Server problems.
• Help in configuration and installation of Proxy server 2.0 in Compaq -Riyadh.
• Work as Backfill Engineer for DBD (Diagnose before dispatch) for Compaq toll free Hardware Problem (Servers, Laptops and Desktop).
• Work as Backfill Engineer for Microsoft site support Local employees.
I support exchange server 2000 and 5.5 in different Site:
• Al Marrai Riyadh:
• SCT (Supreme commission for tourism):
Install and configure the Exchange Server 2000 for the Customer and solve some Major Problem in the Project.
• Shell Saudi Arabia: Solve Exchange Server 5.5 Problem For the Customer
• Balbeed Riyadh: New Site Installation for Exchange 5.5.
• Trainer and Sales Representative for course in the training center for the following courses:
1. introduction to computer
2. Microsoft windows 98
3. Microsoft word 98
4. Microsoft excel 98
5. Microsoft PowerPoint 98
6. Microsoft access 98