Hospital General Manager
International Eye Hospital
Total des années d'expérience :11 years, 5 Mois
• Achieved and exceeded profit margin/growth (Target 22%, achieved 26%)
• Improved cash flow from day 1
• Networked with VIPs, and Local Health Authorities to better position the Hospital Brand
• Improved all financial and clinical KPIs
• Maximized number of Operating Consultants by 100%
• Maximized facility and Operation Theatre Utilization
• Opened new Operation Theatre
• Improved overall Quality of Healthcare Service
• Improved the Quality of newly hired Healthcare personnel
• Increased the scope of service by introducing and increasing the number of Corneal Transplant Operations
• Improved the policies, procedures, and bylaws in place
• Reduced the rate of infection to below 0.1%
• Maximized Corporate Social Responsibility by having a record number of free eye check campaigns in a year
• Achieved a record number of 100 operations per day
• Maintained and renewed all facility licenses
• Maintained and renewed all facility maintenance contracts
• Increased volume of patients
• Cut down on unwanted expenses
• Promoted Hospital brand on social media and in public
Management of hospitals or clinics
Sits with medical department heads to work on the hospital’s medical strategic plans (short or long terms). Prepare and submit weekly CMO report to SGH Group headquarter based in Jeddah. Establishes periodic budgets for the hospital-wide medical operations. Plans medical activities contributory to the goals, mission, and vision of Saudi German Hospitals Group. Organizes all medical materials, facilities, personnel and other resources necessary to run the hospital from the medical and clinical point of view in collaboration with the Director of Clinical Services. Supervises all hospital-wide medical/clinical activities by conducting ocular inspections (or making departmental visits) and receiving endorsements or regular reports from the medical department heads. Issues medical directives necessary to carry out daily clinical activities. Establish new or modification of medical policies and procedures in the objective of improving the system in collaboration with T.Q.M. manager and Chairmen of other hospital-wide committees. Ensures hospital-wide medical and clinical policies and procedures are in place for reference. Monitors hospital-wide medical/clinical activities ensuring high quality services including correction of errors to avoid repetition of the same medical/clinical mistakes. Utilizes effectively all the resources such as: manpower, finance, materials, physical facilities and space to ensure efficient results, well balanced work and safety environment for healthcare providers. Actively participates with hospital-wide committees to formulate medical rules and regulations, policies and procedures making sure implementation is effectively carried out by all medical staff in collaboration with T.Q.M. Manager and Committee Chairmen. Establishes a good system for the careful, economical, and efficient utilization of resources. Develop adequate controls and chairs Medical Records Committee to maintain accurate patients’ records, prevent fraudulent events, and preserve confidentiality of patients’ information. Responsible for approving purchases of medical equipment and materials supported with feasibility studies ensuring acquisition within the standards and delivery time agreed including but not limited to proper utilization and expected revenue outcome. Leads the Disaster Committee (Medical side) to prevent and cope-up with disasters, fire, theft, etc. Make unbiased decisions for the benefit of the whole organization (both employer and employees). Represents the higher management in coordination with the Director of Clinical Services in all its medical/clinical related undertakings and reports appropriate information to them for full awareness. Takes decision for any medical issues in consultation with Chief Executive Officer for any administrative-related issues. Acts on hospital compliance of all government rules and regulations relating to medical practices; legal and ethical concerns; and other statutory requirements in collaboration with the Director of Legal and Government Affairs. Decides on salary structure, other staff benefits, costs, and service fees of medical/clinical concern in collaboration with Chief Operating Officer. Conducts Management Business Objective (MBO) reporting on medical-related issues. Reports to the Higher Management (Group Director for Clinical Services and Vice President in particular) all medical issues including consultations and decision-making. Facilitates daily communications on behalf of the hospital to both internal and external clients regarding medical issues. Communicates Management’s medical-related decisions, directives including governing rules and regulations to be followed by medical and clinical staffs. Serves as the link between management and healthcare employees to enhance better employer-employee relationship. Attends inter-departmental and departmental meetings to get majority suggestions, and decisions. Attends to medical/clinical-related activities of the hospital.
Managing physicians performance. Coaching physicians on best practice guidelines and reduction of medication errors. Auditing UCAF forms. Providing ideas to marketing dept like marketing segmentation, and web. Providing ideas to finance dept with respect to lowering expenses and increasing revenues. In charge of all aspects of ER including managing nurses and teaching nurses. Treating all ER cases.