Admin Manager
IBDL learning Group
Total years of experience :17 years, 2 Months
Planning and coordinating administrative procedures and systems and devising ways to
streamline processes.
Recruiting and training personnel, and allocating responsibilities and office space.
Assessing staff performance and providing coaching and guidance to ensure maximum
efficiency.
Ensuring smooth and adequate information flow within the company facilitates other
business operations.
Managing schedules and deadlines
Monitoring inventory of office supplies and the purchasing of new material with attention
to budgetary constraints
Monitoring costs and expenses to assist in budget preparation:
Overseeing facilities services, maintenance activities and tradespersons (e.g.,
electricians)
Organizing and supervising other office activities (recycling, renovations, event
planning, etc.).
Ensuring operations adhere to policies and regulations
Keeping abreast with all organizational changes and business developments
Dealing with government projects and following up on their implementation
Supervising day-to-day operations of the administrative department and staff members.
Developing, reviewing, and improving administrative systems, policies, and procedures.
Responsible for managing the operations of a Restaurants in Europe, Czech republic,
within budget and to the highest standards. Leading F&B team by attracting, recruiting,
training and appraising talented personnel
Responsible for managing & Marketing the project, dealing with Governmental institutions and all administration Issues related to the project, Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning, Developing Schedules, Time Estimating , Cost Estimating, Developing a Budget, Documentation, Creating Charts and Schedules, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Strategic Influencing, Business Partnering, Scalability, Interoperability and Portability Analysis and Controlling Quality .
Manage operations and productivity at the company.
Create and modify procedures and documents related to policies.
Assist in claims management.
Identify and analyze risks associated with policies.
Achieve target budgets.
Minimize risk of financial loss.
Obtain and oversee company insurance or related funds that management uses to cover costs such as disability benefits or lawsuits.
Preside over claims investigations.
Review insurance policies.
Manage insurance data for reports.
Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits
Determine premium rates.
Ascertain cash reserves necessary to ensure payment of future benefits.
Improving the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Managing the Purchasing process to ensure material is purchased cost
effectively and available when required.
Establishing goals and objectives for self and team and implement accordingly to help support and, improve job performance
Managing the School budget in coordination with the chairman
Barminco underground mining
Camp Manager
I responsible for Performing maintenance, repairs on camp facilities including plumbing, painting, carpentry, cleaning, and electrical duties, Employing, supervising staff to operate dining facilities, Planning menus, preparing food supply orders, storing food Assuming responsibility for checking in and out camp grounds, non-camp groups and maintenance of records Supervising, orienting camp counselors. Assuming responsibility for weekly camp attendance summary, program evaluation, counselor evaluation, and other required reports. assuming responsibility for collecting camp fees, depositing money in the bank, and keeping accurate financial records, assuming responsibility for security of camp facilities and camp personnel
F A S international (financial advising service)
(Offshore) from to
Jul. 10- Dec. 12
Customer service
My mission is receiving calls from American customers to qualify
them to lower their interest rate on their credit cards, and I handle about two hundreds calls a day with American customers.
EL-Safa Medical From To
In Saudi Arabia Jul. 09 - Jul. 10
Companies' relation & Administration manager
I was responsible for following up the medical claims with the Saudi Arabian companies and I was responsible for handling their phone inquires about their patients who comes to our center, besides being fully responsible for all of the managerial work those are related to my position. in addition responsible for implementing, planning and controlling all unit issues., the implementation process and follow-up of unit progress in lines with unit objectives, recommending improvements to the existing administrative policies and procedures, and participating in all re-engineering processes related to administrative policies and procedures, supervising and providing adequate coaching and support to staff in the unit and ensuring that all staff is receiving all the support and help needed form the unit.
During my work in Saudi Arabia I have got a supported experience to its predecessor that in have got in Egypt as I was working in the same field.
Employer
1- Executive Manager (Sep. 08 - Jul. 09)
During this period I was responsible for the management of the company I have all of authorities as a manager
1- Supervising all of the technical and managerial works in the company
2- Reporting directly to the company's owner.
3- Evaluating all of teams' performance.
4- Preparing the monthly and yearly plans.
5- Preparing the deadlines of the work and prepare the reports to explain how much did we meet of our deadlines
Arms Company for medical billing (offshore) From To
May. 07- Jul. 09
Summary about our mission:
Our company is serving as an out source of medical billing in USA. We are responsible for handling the medical billing tasks for some of American providers and work on getting their claims paid by the American insurance companies.
Job title: During this period I occupied a lot of positions they are as follow:
2- Assistant manager (Apr. 08 - Sep. 08)
During the same period I was appointed as an assistant manager besides being the marketing manager of the company and that gave me a very strong ability to handle multi tasks at the same time.
3- Marketing manager (Apr. 08 - Sep. 08)
As I previously stated our kind of work is not known here in Egypt so I take over the responsibility to open new markets for our business here in Egypt like working with Egyptian hospitals and facilities, which are serving the American patients in Egypt
During this period I was completely responsible for marketing our name and business in Egypt and I was a leader of the marketing team I was responsible for distributing the weekly tasks among them and follow up and evaluate their performance.
4- Senior medical biller (Jul 07 - Apr. 08)
During this period I have got a very good experience in speaking English with Native American and I got an elevated experience in communicating with them and discussing very accurate technical points related to our field I supervise all of works related to my team.
5- Medical biller (May 07 - Jul. 07)
Responsibilities
Receiving a huge number of data in medical sheets and turn those data after a deep analysis into medical claims and send them to the
American insurance companies through a very accurate system called Storm tech.
Contacting the American insurance companies to check the claims status, discussing the denied claims, and to get information about patient's eligibility.
I also contact the American insurance companies to update the provider's information and to get authorization for the medical services.
Applying the received Explanation of benefits to the Storm system and following up the denied services.
Dealing with a very accurate American system that is accessible by Doctors and billers.
I make about 20 - 30 phone calls per day with native speakers and this is the most important part of my job.
I've got a reasonable command of medical codes and diagnosis and I've developed my language skills to be as fluent as natives as we talk to them every day.
I participated in preparing a new documentation about our work to remain as a long-term reference for the newcomers to help them being aware of our work techniques and systems.
Employer Middle East hotel From To
Apr. 06 - Jan. 07
Job title: Receptionist, Front office cashier and night auditor
I started working at this hotel as a receptionist then I got promoted within it to be a night auditor.
Job responsibilities:
o Revising all of the bills of the guests.
o Checking in and out for the coming and leaving guests.
o Handling all of kinds of problems that may emerge during my shift and deal with them in a professionally way.
o Handling all kinds of questions and inquiries that are asked by the guest about Egypt or about any thing related to their accommodation.
o Billing the tourism companies for the accommodation fees for the tourists groups for the period that they have spend at the hotel.
o Doing an orientation about the hotel and present it to the delegates who come from the tourism companies to know about our hotel.
o Doing reservation for the new individual guest.
Employer Al-Marwa palace hotel From To
Oct. 05 - Apr. 06
Job title: Receptionist
Job responsibilities: o Handling all of tasks that is related to the reception like checking in and out answering the guest inquires revising the bills.
B.S. Tourism & Hotels, 2004, Academy of tourism, Sakkara Academy, major: Tourism, Grade: Good Training course Language Courses English Course at Amideast language center The course covered the advanced levels of English language. • • Russian Course at the Cultural Russian Council • The course covered the Russian proficiency advanced levels (FGF) future generation foundation Computer Courses At Global knowledge training center, it covered Win (98, 2000, XP) Word, Excel, Power Point, Access, out lock and search abilities Super User course at (IBM) MOS: Win (98, 2000, XP) Typing, Word, Excel, Power Point, Access and search abilities ICDL Microsoft office (D.S)
The course covered all of M.S. Office programs