أشرف محمد

AL Serkal Group LLC. 2016 - Present
System Administrator, Microsoft Solution Expert Infrastructure, and Cloud Platform, MAc OSX Administration
AL Serkal Group is one of the oldest company in Dubai that has a lot of business in different fields like; Bridgestone Tire
divisions, AL Serkal Avenue, Retail site, Hotels, Real state, etc.
 Oversee the effective provisioning, installation/configuration, operation, monitoring and maintenance, and
troubleshooting of systems hardware and software and related infrastructure.
 Active participation in the technical research and within the
infrastructure.
 Ensure that the system hardware, operating systems, software systems, and related procedures adhere to
organizational values, thereby enabling staff, volunteers, and partners.
 Spearhead the daily operational support and maintenance, troubleshooting, and monitoring of the district physical
and virtual server, storage, network infrastructure, Windows Azure cloud service, Office365 with exchange online
plan, Telephone System, Avaya call center, connectivity between sites, Security tools logs.
 Installation of new/rebuilding of existing servers, Racks and configuration of hardware, peripherals, services,
settings, directories, storage.
 Steady provision of support to sites or users with effective troubleshooting of any issue thrown in the ticketing
system.
 Fast resolution and report of issues from the system and detecting logs.
 Suggest possible upgrades and changes within the IT department.
 Proper coordination of the needs of in-house IT experts and remote employees, vendors and contractors.
 Regular assessment of infrastructure to ensure it continues to meet necessary demands.
 In charge of scheduling visits to other branches for healthy check and to ensure that the system is up to date.
 Facilitate the testing of smart meeting room equipment is up “Data show, Video conference, and wireless
connectivity.
 Work with IT manager in preparing the budget based on office needs.
 Actively participate in the administration and maintenance of the remote monitoring and management system:
update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
 Effective maintenance, monitoring and troubleshooting of district network-based services: File and Print services,
Email, Active Directory, DHCP/DNS/WINS, and WSUS, updating Windows security patches.
 Execute backup and restore data when necessary to ensure data availability at all times.
 Network level: WAN and LAN connectivity, routers, firewalls, and security Internal systems, cloud and network
infrastructure and applications.
 Make use of Footprints ITSM Solution & HP Service Manager Application and web Application client to create
interaction and follow the assigned interactions to give updates on them.
 Timely delivery service of hardware equipment to all retail sites over the UAE or outside.
 Microsoft related technologies: Windows Server, Exchange, SQL, ERP, Virtualization technologies: VMware, and
Microsoft Hyper-V, Remote access solution support: VPN, Terminal Services, and remote monitoring and
management of system alerts and notifications.
 Resolve escalated support issues relating to Microsoft's core business solutions, WAN and LAN connectivity,
routers, firewalls, security, and remote access solutions.
 Play a key role in the administration and maintenance of the remote monitoring and management system: update
agent scripts, respond to alerts, monitor dashboard, and perform periodic system review.
 Collaborate with Sales Team for Engineering projects, identifying new products and solutions, and researching
solutions for existing clients.
 Responsible for document maintenance for all computer systems and network infrastructure.
 Corporate communication with customers as required: keeping them informed of incident progress, notifying them
of impending changes or agreed outages
 Readily available to other Engineers to assist them in problem

Ministry of finance (MOF) Abu Dubai UAE. July 2013 feb 2016
IT Technical Consultant roles “Senior System Administrator“
My position in will be a very hands-on, senior member of the infrastructure team responsible for MOF desktops,
laptops, mobility devices monitoring and severs configurations implementation and installation also I have a strong
knowledge of active directory, group policy, updates windows security patches, monitoring system logs, exchange
server 2010, 2013, 2016, SCCM 2012, endpoint MacAfee Epolicy Orchestrator 5.1.1 security services Administration,
blackberry server and ERP application support including Windows operating systems, software and other applications.
Key of responsibilities
1-Provide leadership in the resolution of technical support issues for the District.
 Maintain, monitor and troubleshoot district physical and virtual server infrastructure
 Maintain, monitor and troubleshoot district Windows server environment
 Maintain, monitor and troubleshoot district network based services: File and Print services, Email, Active Directory,
DHCP/DNS/WINS, WSUS, updating Windows security patches
 managing, monitoring, detecting logs, applying policies, updating patches, backup and reporting EPO (MacAfee Epolicy
Orchestrator 5.1.1) security
Maintain, monitor, and troubleshoot district messaging and meeting systems
 Configure, maintain, monitor, and troubleshoot district document imaging solution
 Configure, maintain, monitor, and troubleshoot windows software deployments
 Use Footprints ITSM Solution & HP Service Manager Application and web Application client to create interaction and follow
the assigned interactions and give updates on them.
 Provide and maintain documentation of backup processes and retention periods
 Provide Tier 3 support for customers and technical staff
 Provide and test backup and disaster recovery processes and procedures
 Develop and provide training and technical documentation for ITS staff members
 Work with vendors in the research, development and implementation of server technologies
 Prepare and maintain written documentation of district server and application environments
 Work with department leaders implementing new software and hardware technologies
 Work with vendors in the process of troubleshooting escalated incidents
 Work with Senior Systems Administrator implementing new sever technologies
 Work with Senior Systems Administrator implementing new computer technologies
 Participate in appropriate in-service and workshop programs and attend any required meetings
 Serve as a role model for students and staff in demonstrating positive attitudes, appropriate attire and grooming, and
an effective work ethic
 Achieving the aims and polices of the MOF by cooperation and perfect solutions for any problems.

IT Technical consultant contract one year Project JAN 2012
Outsource For Dell @ Thomson Reuters
- Installing and configuring system hardware and software; establishing and managing user accounts; upgrading
software; and backup and recovery tasks.
- Limited task of Managing exchange server 2010, 2013 “mail boxes, applying policy, quota of mailboxes, integrates
application”
- Active directory, group policy, scheduling Backup jobs and tasks.
- meeting with clients to determine requirements
- planning timescales and the resources needed
- clarifying a client's system specifications, understanding their work practices and the nature of their business;
- liaising with staff at all levels of a client organization
- defining software, hardware and network requirements
- developing agreed solutions and implementing new systems
- administrator on 20 server on uk, and 30 sever on Dubai, exchange severs 2010)
- helping clients with change-management activities
- designing, testing, installing and monitoring new systems
- preparing documentation and presenting progress reports to customers
- organizing training for users and other consultants
- being involved in sales and support, and where appropriate, maintaining contact with client organizations;
- Install and configure systems such as infrastructure applications or Asset Management applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Exchange (2010, 2013) implementation configuration and administrators

Al Mulla group Dubai, UAE. March 2010 jan 2012
system Administrator
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage,
- Install and configure systems such as infrastructure applications or Asset Management applications.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Perform daily system monitoring,
- Verifying the integrity and availability of all hardware, server resources, systems and key processes,
- Reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
- Perform regular file archival and purge as necessary.
- Create, change, and delete user accounts per request.
- Provide support per request from various constituencies.
- Repair and recover from hardware or software failures.
- Coordinate and communicate with impacted constituencies.
- Upgrade administrative tools and utilities.
- Configure / add new services as necessary.
- Maintain operational, configuration, or other procedures.
- Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Configure CPU, memory, and disk partitions as required.
- Maintain data center environmental and monitoring equipment