Director Of Human Resources
Hilton
Total des années d'expérience :25 years, 11 Mois
Strategic leader for the 614 rooms property and total head count of 880 employees, managing the day to day operations of the Human Resources department from all aspects.
FINANCIAL RETURNS:
• Assist in the creation of and work within the established Human Resources department budget.
• Monitor staffing and labor standards to manage costs.
• Mitigate financial risks associated with employee relations issues.
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness.
PEOPLE:
• Create programs to foster teamwork and a positive work environment for all team members
(example: all team meetings, team member recognition and celebration events, social committees,
health fairs, etc.).
• Educate and train leaders and employees on various topics, including performance management
processes, progressive disciplinary processes, and related programs, to foster productivity and
enhance performance.
• Conduct new team member orientation by providing information on hotel or company standards,
policies, procedures and team member benefit programs.
• Ensure that hotel or company hiring standards and governmental regulations are followed in a
timely manner for recruiting and selection processes.
• Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary,
or other staffing/human resources-related actions in accordance with hotel or company rules and
policies.
GUEST EXPERIENCE:
• Recommend and implement guest service strategies that engage colleagues to respond to
changing guest needs.
• Stay current on market trends and local changes that impact guest satisfaction.
• Make time to interact with guests to solicit feedback and build relationships to understand how team
members can increase guest satisfaction.
• Work with department managers to develop initiatives to achieve service behavior standards and
drive continuous improvement in the guest experience.
RESPONSIBLE BUSINESS:
• Develop awareness and reputation of the hotel and the brand in the local community and promote
team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel
or company, and facilitate resolution through your employee relations programs.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify
trends, training needs, and supervisory issues.
• In a union environment, may manage labor relations and represent the hotel in grievances,
meditations, arbitration's and contract negotiation.
Perform other duties as assigned. May also serve as manager on duty.
government regulations pertaining to employment practices.Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation, training, development and evaluation of their personnel.Directs supervision of Training Department and ensure all its activities are in accordance to the needs of the hotel and all training programs are smoothly executed.Organizes, develops, coordinates and evaluates hotel training programs.Authorizes the salary and benefits changes, promotion and transfer, leave application and overtime etc.Supervises that staff coordinates in the work plan on safety and hygiene.Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations.
RESPONSIBILITIES AND MEANS
Manages HR Department, ensuring compliance with all hotel policies and procedures; both local and government regulations pertaining to employment practices.
Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation, training, development and evaluation of their personnel.
Directs supervision of Training Department and ensure all its activities are in accordance to the needs of the hotel and all training programs are smoothly executed.
Organizes, develops, coordinates and evaluates hotel training programs.
Authorizes the salary and benefits changes, promotion and transfer, leave application and overtime etc.
Supervises that staff coordinates in the work plan on safety and hygiene.
Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations.
Consults with department heads on appropriate action against rules violation and recommend the results.
Ensures the staff complies with hotel policies and procedures as well as government regulations pertaining to employment practice.
Oversees hotel personnel and ensures the effective staff management.
Responsible for the general administration of Human Resources Department.
Responsible for recruitment of new hires, expatriates work permits and visas, employee relations programs, benefits and compensation, budget of the division.
investigations and interogations within the hotel.
deceplinary actions.
Payroll.
annual reviews and 90 days reviews.
succession planning.
manages and supervise the day to day security force of the property to ensure the safety and security of all guests, personnel and property.
implement all policies and procedures regarding security and safety.
prevent situations that could jeopardize the reputation of the hotel.
document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.
assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters
the development and implementation of the hotel's fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
organize Hazard Communication and Blood Bourne Pathogen training classes.
Responsible for Arrival and departure departments.investigations team leader.
implement dayton piece agreepent in terms of human rights of refugees, returnees and displaced persons.
Train and Monitor the compliance of chief of police with Human rights policies and proceedures.
Implementing the United Nations Mandate in Organizing first Democratic elections in the country.
Responsible for all Daily, weekly, monthly and flash reports with main HQ with in the region.
as a chief operations officer i was acting as a liason between the general manager and the field officers.
monitoring and implementing mission plans as required by Main HQ.
crisis Management officer.
Train and relocate local police.
administer day to day operations of the station, handling logistics, personel, housing, compensation and benefits.
Compensation and Benefits Recruitment and staffing. Learning And Development. HRIS. Labor Law. Principales of Managenment. Organizational Behavior.