Help desk agent
Adnoc Distribution
مجموع سنوات الخبرة :18 years, 7 أشهر
Supporting the following
1. Head office
2. Area offices
3. Depots
4. Aviation sites
5. Filling stations
6. Vehicle Inspection sites
7. C-store and G-Stores
One of the main role is answering user calls and assist them to;
1) Solve issue at 01st level
2) Identify the nature of problem
3) Reset passwords
4) Escalate the call to Support people
5) Follow up the problem with support people when user calls again
Other tasks and supports
1) Processing of files - Retail files, Batch files, BDS files, Bank Files etc
2) Sending Hotcard and product files to sites
3) Reconciliation of transactions in very levels
4) Preparing reports about calls and service requests
5) Analyzing transactions when a dispute comes from CIC or card center
6) Monthly closing and invoicing of smart card system
7) Assist in Implementing new projects and applications to stations and Vehicle inspection sites
8) Conducting training in new applications when required especially when transfer a task to end user departments
9) Creating new station codes and requesting Bank IDs
10) Weekly backup of vehicle inspection sites
1. Responsible for call management both inbound and outbound. Sometimes \[International calls support and tracking.\]
2- Data basing for critical vendors, suppliers and service- providers.
3- Guest/ visitor, dignitaries’ management, messaging and reminders for concerned officers