Warranty Operations Manager
Haji Husein Alireza
Total des années d'expérience :15 years, 8 Mois
Selected by executive management, to establish and manage the warranty operations department managing five
brands as (Mazda, Geely, Peugeot, Maxus, and Yuejin)
Tasks & Responsibilities
* Administer everyday activities of warranty programs.
* Monitor the warranty process and product failure rate
* Coordinating with field market experts and warranty service providers, solving all warranty issues.
* Performed audits on the warranty cost management and identified any discrepancies.
* Manage all warranty data and generate regular reports.
* Monitor daily Work In Progress, and bring them down to the standard level.
Haji Husein Alireza,
Starting a new challenge, with further product expansion and support, achieve the company strategic plans and goals, and maintain the customer satisfaction at the highest levels.
Tasks & Responsibilities
• Maintain the technical support level & quality within the network
• Monitoring the warranty process and product failure rate
• Managing quality assurance programmes.
• Audit, Evaluate and improve the facility Assets and operation
• Increase the company profitability by launching new services
• Locations technical and operational support
• Researching new technologies and alternative methods of efficiency.
• Consolidate the network by improve the current service locations and start new service locations
• Increase the product prevalence by launching new services and plans
• Implement the company standard and launching contemporary service programs within the network
Joined to start Peugeot network within Saudi Arabia, promote the product knowledge and awareness to the aftersales network, create and develop new service programs such as Peugeot Rapid, handling service and training and doing the monthly service and product reporting.
Tasks & Responsibilities
• Technical support assistance to ensure problem-solving and FIRFT.
• Warranty follow-up to reduce the lead time and increase the approval percentage.
• Training plan and target setting including formal, informal and OJT.
• Technical staff training and coaching in all HHA locations.
• Monitor and analyze the monthly KPIs for each location to allocate the weak and strength points.
• Promote service performance by usual operation improvement.
• Create and develop innovative service solutions like, Peugeot rapid, ODAS, CRM and CAM
• Product quality reporting to the manufacturer, development of local and central product solutions.
• Announce, implement and monitoring of the TSBs, recalls and campaigns progress
Part of Ezz-Elarab Citroen Service team in Cairo, delivered the necessary technical and non-technical training, assist
in the daily diagnosis process, processing the daily warranty direct and goodwill claims, participated in the
organization of Automech Exhibition Egypt 2011.
Tasks & Responsibilities
• Create and implement technical and non-technical training including formal, informal and OJT.
• Submit and process the daily warranty claims, prior approvals and support customers with goodwill.
• Responsible for new vehicles registration and warranty activation through Citroen system.
• Handled technical support for the difficult and complicated diagnosis.
• Draw, adjust and announce new TSBs and technical solutions.
• Technical and front line staff training and coaching.
• Handled service manager position while service manager was in leave.
• Responsible for Automech Egypt Exhibition technical organization and demonstration.
Operational engineer highly determined to learn and gain experience, launched new business opportunities, market study, and competitors' evaluation, and increased the monthly average income by various marketing activities.
Tasks & Responsibilities
• Acquired new prospects.
• Started new service contracts with Multi-National & local Pharmaceutical companies.
• Launched extended warranty services for GCC exported vehicles - Aman Asharq exclusive agent in Delta.
• Started body shop repairs with local insurance companies.
• Assist the service manager for the daily tasks and responsibilities.
Operational engineer applying Kaizen and TSM Kodawari standard, promoting aftersales network activities, market
strategic planning, service operations evaluation and development, new service programs implementation, service
facility audit and evaluation.
Tasks & Responsibilities
* Acquired new service programs such as Toyota Express Maintenance (EM), Maintenance reminder system
(MRS) and Toyota production system (TPS).
* Dealers and sub-dealers audit and evaluation.
* Implementing and promoting TSM basic and advanced programs.
* Launching the Fix It Right First Time (FIRFT) in Egypt.
* Organize and conduct the annual skills contest - spare parts contest.