Infiniti service manager Abu Dhabi Region
Al Masaood Automobiles
Total years of experience :20 years, 2 Months
The job of an service Manager involves maximizing sales of service by closing business on an ongoing basis; meeting a department or company’s booking objectives; negotiating with existing large accounts for contract renewals; maintaining contracts and other documents and performing other tasks needed to ensure customer satisfaction at all times. I am also responsible for profits and losses, sales and relevant promotional activities, budgeting and general after sales marketing.
The duties of a service manager include:
• Building strong relationships with external customers and securing long term business
• Dealing with dissatisfied customers and managing complaints
• Reviewing monthly sales and profit performance
• Ensuring the aftersales department achieves its targets
• Planning marketing events and campaigns
• Supporting team members in achieving their goals and directing them on day to day enquiries
Achievements:
• Award of customer service quality achievements for 2016
• Award of the best dealer for Infiniti courtesy vehicle for 2016
• Initiative to modify in Q30 model by adding push button start engine without any major modification
The job of an After Sales Manager involves maximizing sales ( service and Parts ) by closing business on an ongoing basis; meeting a department or company’s booking objectives; negotiating with existing large accounts for contract renewals; maintaining contracts and other documents and performing other tasks needed to ensure customer satisfaction at all times. I am also responsible for profits and losses, sales and relevant promotional activities, budgeting and general after sales marketing.
The duties of an aftersales manager include:
• Building strong relationships with external customers and securing long term business
• Dealing with dissatisfied customers and managing complaints
• Reviewing monthly sales and profit performance
• Ensuring the aftersales department achieves its targets
• Planning marketing events and campaigns
• Supporting team members in achieving their goals and directing them on day to day enquiries
The purpose of this role is to provide a supervisory management function for all fronts of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service
The job holder's main responsibilities include:
• Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
• Make sure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
• Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.
• Ensure the tracking of the financial performance of each indirect employee responsible for selling labor hours and other sales.
• Provide an environment for the managing and supervising staff to provide excellent levels of customer service.
• Maximise sales and profitability by using professional sales techniques
• Ensure the highest level\of customer care and satisfaction at all times
• Ensure the highest standard of courtesy and efficiency in customer contact and communication
• Record customer requirements and details accurately
• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system
• Effectively operate a service department loading system
• Maximise sales and profitability by using professional sales techniques
• Ensure the highest level\of customer care and satisfaction at all times
• Ensure the highest standard of courtesy and efficiency in customer contact and communication
• Record customer requirements and details accurately
• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system
• Effectively operate a service department loading system
• Maximise sales and profitability by using professional sales techniques
• Ensure the highest level\of customer care and satisfaction at all times
• Ensure the highest standard of courtesy and efficiency in customer contact and communication
• Record customer requirements and details accurately
• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system
• Effectively operate a service department loading system
• Maximise sales and profitability by using professional sales techniques
• Ensure the highest level\of customer care and satisfaction at all times
• Ensure the highest standard of courtesy and efficiency in customer contact and communication
• Record customer requirements and details accurately
• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system
• Effectively operate a service department loading system
study of mechanical power engineering various subject but at final year special in study of internal combustion engines ansd study of the effect of turbo charger on diesel engines
Seondary school