Ashwaq محمد

Operational Leadership: Direct day-to-day operations with a strategic focus on analytics, coaching, and recognition to enhance team performance and drive results.
Client Engagement: Lead client meetings, presentations, and workshops with precision, ensuring timely status updates and effective communication to foster strong client relationships.
Performance Management: Design and implement performance review plans, providing insightful feedback to elevate team productivity and effectiveness.
Talent Development: Oversee hiring practices and employee development programs to reduce attrition and support career growth.
Data-Driven Improvement: Leverage data analytics to pinpoint areas for enhancement, optimizing team performance and operational efficiency.
Performance & Accuracy Management: Supervise team performance and accuracy in daily operations, providing career guidance and motivation to support professional development.

Highlights:
Analyzed key data metrics to identify areas for enhancement, leading to optimized team performance and operational efficiency. Streamlined hiring processes, reducing onboarding time.
Partnered with executive leadership to proactively address potential risk issues, driving initiatives for operational excellence.

Manages HR Operations: Managed comprehensive HR operations across the Middle East, ensuring SLA compliance and optimizing workflow efficiency.
Handled Client Escalations: Led client escalations, fostered strong partnerships, and improved team performance through effective feedback and resource management.
Ensured Compliance and Innovation: Maintained data protection compliance and promoted innovation to drive team and business development.
Oversaw Financial Processes: Managed finance and accounting operations for the US and India, ensuring accuracy and efficiency.
Streamlined Operations: Coordinated with HR, Immigration, and Project Managers to enhance operational processes.
Delivered Insightful Reporting: Prepared settlement reports and dashboards for internal teams and management, providing clear and actionable insights

Highlights:

Transitioned the business over zoom and stabilized the project.
Implemented forecasting strategies, leading to an increase in business revenue.

Responsible for handling 8-9 Clients Independently.
Handling Multiple Pay Class-Weekly, Biweekly, Semi Monthly, Monthly.
Reconciling Hours and Earning of all companies Conducted audits on client payroll journals.
Job also Involves End to End Payroll processing.
401K, Cafeteria Benefits & Wage Garnishments

Highlights:
Acted As SME and handled multiple organizations payroll
Implemented streamlined reporting processes, improving data accuracy.

Role:
Job Involves end to end payroll processing Exceptions and salaries.
Processing Garnishments Request of Client EE’s
Taking care of HMRC deductions -Tax and Ni
Employee Benefits & Wage Garnishments processing
Creating SLA backups.
Preparing Pay control sheet.
Auditing Monthly Chaps and Bacs records
Clearing GL entries by working closely with Finance team
Reconciling Hours and Earning of all EE’s
Processing Prorations and Retro payments for Hires, rehires, term, etc.,
Auditing reports & confirming Client about the status & changes required
Processing Maternity payments Full and Final Pay’s

Telecommunications agent Managing client escalation and dail inbound call centre operations