Restaurant Manager
Hy
Total years of experience :20 years, 5 Months
ANDAZ - A Concept By
Passion for customer satisfaction
Conflict resolution techniques
MICROS
Birchstreet
Opera
Time Software
Excel
Powerpoint
Word
French All Day Dining Restaurant (Pre-Opening Team)
Inspired by the food and wines from the south of France, the all day dining
restaurant embodied parts of Provence and Marseilles in Its cuisine.
Verified inventory counts remained within monthly tolerance levels and
compiled financial data in compliance with budget.
Payroll and manning hours management.
Achieved recognition from senior management for contribution to Restaurant's
success, including managing sales, employees and operations to foster optimal
performance.
Offered hands-on assistance to customers, assessing needs and maintaining
current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing
discrepancies.
Generated repeat business through exceptional customer service and
responded to customer concerns with friendly and knowledgeable service.
Awarded Fine Dine Contemporary European Restaurant
Combining the flavors of the Japan with techniques from the west, this renowned
fine dine establishment emphasized on high quality food, wine and service.
Checked dining area supplies, including linens and wrapped silverware, and
replenished low stock.
Maintained adequate levels of condiments and well-stocked drink stations to
keep service flowing smoothly.
Assisted cashiers with processing customer payments and documenting orders.
Delivered exceptional guest experiences through attentive service and quick
response to issues.
Monitored temperature of cases, shelves and storage areas and reported
failures to manager.
Awarded Fine Dine Contemporary Australian Restaurant
Situated on the bank of the river, combining seafood with the Japanese and
French cuisine, this fine dine establishment was home to a lot of local guests.
Rotated through all prep stations to learn different techniques.
Tasked with unloading and unpacking daily fresh ingredient deliveries to learn
general operation of kitchen.
Performed stock rotation and inventory counts to provide list of low-stock
kitchen items.
Rotated food regularly, removing outdated items for proper disposal.
Carried out complete opening, closing and shift change duties to keep
restaurant working efficiently to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and
beverage needs.
Decreased customer wait times by enlisting coworkers assistance for multi-order
delivery to avoid spilling or dropping food.
Handled customer complaints professionally, resolving issues through diplomatic
acknowledgment and commitment to service.
The Balcony at Strathmore, Adelaide, South Australia
Formal Dining Restaurant
The establishment with a 40 year old heritage operated as an upscale Australian
steakhouse.
Applied excellent organizational and multitasking abilities to handle
simultaneous customer, team and business needs while avoiding unnecessary
delays or errors.
Kept wines well-stocked and organized to meet expected demands.
Kept accurate inventories and notified management of ordering needs for
liquor, beer, wine and bar supplies.
Set up glassware, liquor and other necessary supplies for special events.
Monitored dining areas' cleanliness and safety and quickly addressed emerging
issues.
Demonstrated supervisory competency with Point of Sale (POS) equipment
operations and cash handling practices.
Exhibited expert knowledge of Wine service standards, laws and regulations.