RENTAL MANAGER
PAN GULF HOLDING
مجموع سنوات الخبرة :19 years, 2 أشهر
Worked with the mentioned positions in PAN GULF HOLDING, which is one of the reputed and leading group of business, Rental equipment for civil and mechanical works like power generators, forklifts, compressors, tower lights, welding machines and automations.
Welding accessories, machinery, Heat treatment services, chemicals, Abrasive wheels,
cables and sales technical support.
Specialized in heat treatment services for SABIC and ARAMCO related projects of oil & gas industry in the kingdom of Saudi Arabia, for the exclusive and international brands RHS to be launch in the Saudi market. I am working as department Head leading 14 technicians and 2 administrative personals and following are my duties and responsibilities:
Roles & Responsibilities:
Drive for results
Taking personal ownership to achieve sales and business targets while maintaining positive customer relations
Key actions
• Identifies constraints and remains focused on sales and business objectives despite any obstacles that may arise
• Exhibits flexibility, adaptability, and enthusiasm in achieving their personal sales objectives
• Takes action on the key issues to achieve a positive outcome for the customer and the business alike
Customer Focus: Focuses on delighting the customer by making their needs a primary focus, and developing and sustaining productive relationships
Key Actions
• Actively seeks to understand issues from the customer’s perspective and pays close attention to detail, in an effort to exceed those customer’s expectations
• Uses effective interpersonal skills with customers and decision makers to find areas of interest upon which to build trust, and works to nurture these relationships
• Consistently shows passion and commitment to providing excellent customer service
• Proactively aligns customers’ goals with RHS PGTS value proposition and business objectives
• Uses appropriate methods to reduce tension or conflict in order to effectively address the customer’s issues
• Delivers what is promised to the customer avoiding over commitment and communicates cost savings
Business Savvy / Judgment: Reaches sound and timely business decisions by evaluating all available information
Key actions
• Uses sound judgment based on facts in every business endeavour
• Sizes up situations looking at the pros and cons before taking action; Knows when, where, and how to take action and whom to involve from RHS & PGTS and the Customer’s organization
• Identifies and/or adopts effective approaches for working with each customer
• Considers the implications of new information or events
• Makes decisions that are relevant and timely; anticipates the internal and external implications of their decisions
Selling / Sales Behaviours: Fosters relationships with customers, identifies their needs, and proactively works to seize potential opportunities
Key actions
• Identifies key decision makers and works to build relationships with them
• Responds promptly to all customer requests
• Communicates in a persuasive manner demonstrating how RHS products or services can satisfy the customers needs
• Identifies the best solutions considering the customer’s decision criteria and negotiates terms and conditions to reach win-win results
• Determines the nature of customers’ objections and prepares responses accordingly
• Exhibits patience, and maintains relationships over the long term with existing and potential customers
• Proactively addresses matters that are or might be of importance to the customer
• Maintains a professional businesslike image with pride at all times
Communication: Understands others and expresses oneself effectively by adjusting communication style and approach
Key actions
• Keeps key stakeholders informed in an open and honest way at every stage of the process, regularly updating them on progress
• Solicits feedback from and follows up with customers
• Provides simple and clear explanations of complex technical or business issues and checks for understanding
• Fosters an open and friendly environment by identifying things that are of interest to internal or external customers as means of finding common ground with them
• Verbal Speaks calmly and confidently; considering the implications of statements before speaking and delivers messages with a positive attitude and conviction
• Shares the facts about a situation, explaining what is being done and why to ensure understanding of all parties
• Prepares and delivers effective presentations on RHS products, services and value proposition
• Written Ensures that customers receive written communication that details agreements and actions taken
• Expresses points in written documentation that are well organized and structured, and uses language and terminology that can be easily understood by others
• Listening Seeks to understand the needs and requests of others by actively listening to their points of view before making recommendations
• Assesses customers needs by accurately capturing the meaning of their unspoken or partly expressed thoughts, feelings, and concerns
Analysis and Problem Solving: Analyses issues and looks for solutions that are aligned with the objectives of all parties
Key Actions:
• Determines the resources needed to address customer issues
• Evaluates situations by seeking out data from various sources
• Asks probing questions to gain a full understanding of the situation
• Identifies the root causes of any customer problems
• Explores and utilizes alternative approaches to accomplish objectives
Influencing: Modifies own behaviour and uses appropriate techniques to gain acceptance of ideas and to affect decisions of others
Key Actions
• Addresses issues of key importance to customers by using appealing and persuasive arguments to reach win-win solutions for all parties involved
• Diffuses fraught situations by responding in a calm manner
• Has a positive impact on customer choices by delivering what is promised and following up with them to ensure that their needs are being met
• Uses appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or ideas from prospects and clients
Planning: Organizes and prioritizes work in order to most efficiently accomplish objectives
Key Actions
• Organizes and prioritizes work activities to effectively fulfill customer requirements
• Follows up on action items to ensure that customer’s needs have been met with a high level of quality and service
• Establishes a course of action to optimize time and leverages resources needed to deliver results efficiently
Primary Function of the job:
• To maximize revenue and profitability within the geographical sales territory of Saudi Arabia (and other specified areas) with a defined customer segment with specific identified customers.
Principle responsibilities:
• To identify and maintain good professional working relationships with the existing customer base and to develop new customers by close networking
• To actively target all opportunities for new business once known, and to act as the interface between RHS & PGTS, it’s customers and the marketplace.
• Develop Pro-Active customer visit plan to ensure all Customers are visited within 60 days.
• Continually seek to increase and improve quotation/tender opportunities and conversion rates.
• The Field Sales Executive should be capable of planning their own personal sales strategy in conjunction with their Regional Sales Manager with regard to account planning and customer analysis.
• Introduce Sales Pipeline Forecast methodology to improve the quality of sales effort, target projects earlier.
• Check and review quotations/tenders and submit to customer in the most appropriate manner. Maintain close contact with all submitted high valued quotations/tenders and take all necessary steps to secure the order.
• Remain up to date will all RHS and PGTS products, services and procedures to ensure that most customer requirements and questions can be answered and responded to without referral.
Liaison and Promotion:
• Work both as an individual and active team member in pursuit of customer satisfaction to the company benchmark. Embrace the one RHS & PGTS culture and focus their attention on customer’s needs.
• Co-ordinate and present RHS & PGTS presentations to customer groups using all Marketing material and tools
• Assist in organizing promotional events.
• Responsible for launching and finalizing the campaigns, until the implementation on the floor
• Responsible for the vendor income support for the successful launch of campaigns
• Organizing Seminars & festivals in the showroom for any kind of launching products, to get customer attraction and interest, plus the company product valuation.
• Tracking of Market activities like product launch, offers, seminars etc.
• Close coordination with the media agencies & creative agency and implementation activities
• Responsible for all Store Signage Program, Pricing, Labeling etc.
• Responsible for all the contractual documentation for Advertising.
• Marketing correspondence to the clients and agencies
• Organizing meetings with team for the promotion and special offers from advertising & Printing agencies.
• Coordination with signage's and showroom marketing income activities
• Coordinating with all department buyers, for the printing of Magazine, Ads. Etc.
• Processing quotations and approval letters to the suppliers for the fulfillment of Showroom requirements, and follow up with accounting department
• Preparation of marketing action plan for the coming festivals
• Preparation of media action along with budgeting for the department as per head accounts and targets
• Responsible for tracking of marketing budget & Income control sheet as per the finance department directions.
Responsible for the product marketing and strategy with MOPT(STC) and NORCONSULT for the project expansion of TEP/6 TEP/7 & TEP/8 for GSM network throughout Saudi Arabia.