Team Manager
Cognizant Technology Solutions
مجموع سنوات الخبرة :12 years, 9 أشهر
Core Duties:
• Manage a Team of Team leaders / SME’s and support functions to
deliver Client and Business program goals and metric
• Act as Cognizant and Client point of contact for issues relating to your
site and your span
• Implement ongoing Continuous Improvement program for all team
members
• Create/Maintain expected operational documentation and reports
• Deliver regular KPI/Status Updates as requested internally and
externally with no delay
• Ensure seamless and timely delivery of new projects/processes
• Review and respond to information or process requests with no delay
• Champion both staff development and performance management as
appropriate
• Foster a culture of delivery and performance at all levels
• Communicate status and developments of important/relevant
information within your span to all relevant stakeholders
• Provide day-to-day coordination of Operations with other functional
areas
• Provide on the ground support for Senior Leadership with clear
planning and a solutions-based approach
• Seek guidance as appropriate to solve issues
• Other day to day and ongoing duties as required/requested
• Client Communication, relationship building, consulting, and teamwork
experience
Job Responsibilities:
• Leading and Implementation of OBT for the Corporate clients
• Driving a team of 15 - 20 employees and responsible for overall
Branch Operations & first point of contact for corporate clients
• Meet clients to take feedback and improve quality of service,
co-ordination with other departments for smooth performance
• Monitoring the Operations on day-to-day activities and implement
solutions to constantly improve service level and performance.
• Responsible to increase business with new and existing clients by
delivering best customer service
• Suggest working procedure to team with time to time and with the
consent of senior management team of Operations
• Co-ordinate with other department heads for smooth functioning
as well as the achievement of the company goal
• Meeting and setting of KPIs and SLAs and planning areas of
improvement
• Strong relationship management skills with capability to relate to
people at any level of business and management
Driving a team of 30 - 40 employees and act as a first point of contact
to business partners
* Workforce planning and distribution in a 24/7 Operations
COMPETENCIES
* Branch Handling / Team
Handling
* Operations Management
* Customer Relationship
Management
* Project Management
* Process Improvement
* MIS Reports
* Team Building and Leadership
* Key Account Management
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