IT ENGINEER
Ebttikar technology company
Total years of experience :1 years, 10 Months
Installing, configuring, testing and maintaining operating systems, application software and system management tools
•Troubleshooting network and software issues
•Ensuring all the tickets are resolved & closed before the Service Level Agreement
•Performing recovery and restoring of data backup.
•Documenting technical knowledge in the form of notes and manuals
•Providing Technical Support to IT personnel of Ministry Branches all over the Kingdom
•Provide support, including procedural documentation and relevant reports
•Follow diagrams and written instructions to repair a fault or set up a system
•Set up new user accounts and profiles and deal with password issues
•Respond within agreed time limits to call-outs
•Maintain procedures and reports that provide technical support to the entire organization
•Responding in a timely manner to service issues and requests
•Provided technical support in both on-site and telephone consultations. Installed and maintained commercial firewall solution, working with security
•vendors to consistently apply best practices and software updates.
•Developed security metrics and technical analysis to give insight into performance and trends.
•Designed, installed and configured email encryption gateways with data loss prevention.