the post of Team Leader in April 2011 and then to the post of quality manager in febuarary 2013
VODAFONE QATAR PROCESS
Total years of experience :11 years, 9 Months
❖ QUALITY MANAGAER (VODAFONE QATAR PROCESS) (BPO)
INTELENET GLOBAL SERVICE LTD (MUMBAI)
MAY 2009 - JUNE 2013
Joined as Customer Service Associate, promoted to the post of Team Leader in April 2011 and then to the post of quality manager in febuarary 2013.
Responsibilies include:
❖ Setting team targets and ensuring that my team achieves it.
❖ Handling issue pertaining to champion's performance, salary, transport etc.
❖ Contributing to process targets in terms of Service Level, Quality, and Attrition.
❖ Handling calls for Arabic, English, Hindi & Malayalam customers and been there in the process from its inception.
❖ Taking calls and ensuring customer satisfaction leading to customer delight.
❖ Consistently performing and helping floor for product updates.
❖ Handling DHL work assigned by Vodafone Qatar client and successfully completing it without any errors
❖ Assisting floor champions on product queries and taking care new champions for any product related information.
Achievements with Intelenet Global Services Ltd.
❖ Received Grand prix award for best floor assist twice and appreciated by GM Intelenet.
❖ Won best team leader awards for the month of June & Febuarary.
❖ Received appreciations from Managers.
❖ Received appreciations from the customers and also from the client for delivering awesome customer service.
❖ Assisting VFQ operations with outbound activities
❖ KEY ACCOUNTS SALES EXECUTIVE (FMCG) DETERGENT INDUSTRIAL TRADING COMPANY (SHARJAH)
SEPT 2003 - AUG 2008
Joined as Merchandiser and was promoted to the post of key accounts sales executive
Responsibilities include:
❖ Giving feed back and sales report to the local sales manager on a daily basis regarding the daily sales of the TAJ brand of detergent.
❖ In charge of product display and visibility of the TAJ brand in A class hypermarket.
❖ Merchandising, Maintaining and ordering sufficient stocks and improving visibility in Dubai retail hyper markets like Carrefour group, Lullu hyper, Safeer group, giant super market, co-operatives.
❖ Introducing new products in the market and P.O.S. Material relating to the product.
Giving feed back and sales report to the local sales manager on a daily basis regarding the daily sales of the TAJ brand of detergent.
In charge of product display and visibility of the TAJ brand in A class hypermarket.
Merchandising, Maintaining and ordering sufficient stocks and improving visibility in Dubai retail hyper markets like Carrefour group, Lullu hyper, Safeer group, giant super market, co-operatives.
Introducing new products in the market and P.O.S. Material relating to the product.
❖ MINI-MART SUPERVISOR (RETAIL)
ABU-DHABI NATIONAL OIL COMPANY (ABU-DHABI)
FEB 2001- MARCH 2003
Joined as sales attendant and was promoted to the post of sales supervisor
Job Profile:
❖ Supervise the complete staff of retail sales department and c-store department.
❖ Analyze the customer requirements swiftly and accurately by implementing proper way and follow up thereby ensuring guaranteed customer satisfaction.
❖ Well versed with all the station activities, ranging from receiving goods, storing and keeping complete track of store stocks
❖ Taking inventory and maintaining daily record, dealing with individual client, corporate clients and bank.
❖ Passed Secondary education in Indian islahi school Al-ain U.A.E. COMPUTER LITERACY ❖ Diploma in Microsoft window 95, Microsoft office 97, ( Ms word-7, Ms Excel-7 & Power point-7) ATTRIBUTES ❖ Excellent communication and interpersonal skill. ❖ Quick learner, hard working and result oriented. ❖ Dedicated and well organized. ❖ Pleasing mannered and well disciplined.