Desktop Support Engineer L3
Vayam Info Solutions
Total des années d'expérience :5 years, 5 Mois
Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L3 level issues
Creating OS images to reduce the OS deployment time
Desktop /Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Problem determination and resolution within SLA's
Perform Root Cause Analysis for the incidents Handling technical escalations
Ability to acquire; new skills & keep them updated
Handling In-bound calls & E-mails related to Desktop, Firewalls, Emails, Networking issues
Updating ticket information in call tracking system
Assigning calls/jobs to customer support Engineers
Single point of contact for all the internal & external customers
Providing reports on pending calls to the team leader
Call Desk Management.
Handling In-bound calls & E-mails related to Desktop, Firewalls, Emails, Networking issues
Updating ticket information in call tracking system
Assigning calls/jobs to customer support Engineers
Single point of contact for all the internal & external customers
Providing reports on pending calls to the team leader
Call Desk Management
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