IT Support Engineer
Ahmed Ghaleb Alesayi
Total years of experience :16 years, 6 Months
Service level agreement (SLA) between the vendor and the company.
• Manage and Troubleshoot Windows Server 2008 Active Directory.
• Active Directory users and groups management.
• Installing Developer 2000(Forms6i and Report builder)
• Software, Hardware Trouble Shooting & System Support Coordination.
• Create and manage Domain user accounts, permissions, Outlook, anti-virus.
• Managing all the IT equipment inventory and updating at regular interval.
• Maintain office equipment including Printers, Plotter Projectors etc
• Trouble shoot, isolate and resolve medium network problem in (LAN).
• Responsible for configuration, installation, support and maintenance of network Printers
Scanner.
• Systems/programs/Software and provided users training.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as Back-up and Restore Data.
• Responsible for the Installation & Maintenance of new Computers hardware, Printers.
• Contact vendor for the purchase of license s/w, peripheral devices, network equipments.
• Plan, Implement & Manage computer network resources for Optimal Usage.
• Managed Windows network with a volume of 150 users and 200 Workstations.
• Manage & trouble shooting PCs with win 2003/2000/Xp.
• Performing regular maintenance of company peripherals printers, scanners and
• network devices.
• Performing analysis, diagnosis and resolution of desktops and Laptops for end users.
• Installation of Software for the user needs.
• Installing and upgrading the Oracle database.
• Installing Developer 2000(Forms and Report builder)
• Minor Trouble shooting of LAN.
• Installing and managing SQL server.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Monitoring, receiving and responding end users.
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
• Installation, Configuration and Troubleshooting of Windows server 2003.
• Attending the user calls regarding System, Printer, Laptops, LAN network connectivity problems, internet connectivity problems and Internet problem.