Dynamics CRM Technical Consultant
ONPRO
مجموع سنوات الخبرة :11 years, 9 أشهر
• Successfully implemented Microsoft Dynamics 365 - Customer Engagement Plan.
• Closely worked with key stakeholders to ensure the technology is being applied to meet the business objectives.
• Worked on design, development, customization, Implementation, Integration and administration of Dynamics 365 solutions.
• Customized and Implemented Dynamics Customer Service to handle customer requests.
• Developed C# Plugins and custom workflow as per requirements to extend the system functionality.
• Created Business Process Flow for Sales, business rules for various forms and workflows to automate tasks.
• Integration with Gov’t Portals for automated fetching and Submission of Data (MOHRE and GDRFA Dubai and Non Dubai)
• LinkedIn integration for customer Profile Matching and Lead Generation.
• Migrated data from HubSpot to Dynamics 365 - Customer Engagement Plan.
• Exported and Imported CSV files and maintained Dev and Prod Dynamics environment.
• Notification Module which is getting Data from Grape and notify Company HR and Applicants of all events.
• Configured Interactive Dashboards based on Various Roles.
• Integrations with Exchange Online and SharePoint Online.
• Maintained a thorough knowledge of the organization and adheres to all organizational standards.
• Responsible for design, build, test and deployment efforts for Dynamics CRM.
• Analyzed organizational needs and participate in the design and architecture of business process flows for national Users Inquiries and Complaints along with MOI Employees Inquiries and Complaints.
• Developed technical documentation for Integration with National CRM of Emirates.
• Performed customizations, configurations, custom development using C# & JavaScript for SMS integration module and Integration with HR of Emirates.
• Implemented custom reports using SSRS (FetchXML & SQL based queries).
• Exchange Server and Share point Integration.
• Customized Dynamics CRM 365 Ribbons, Site Maps, Entity, Forms, and Attributes as per MOI business Requirements.
GCG Engineering, GCG OI, CNS and Arabian Ethical are under Ghobash Group. Dynamics 2011 was already deployed on all 4 organizations. The goal was to upgrade 2011 orgs to 2015 and enhanced functionality
• Successfully upgraded MS CRM 2011 to CRM 2013 and finally to 2015.
• Performed business and technical analysis on new requirements and existing features to enhance the organization Sales process from Lead to Invoicing.
• Analyzed organizational needs and participate in the design and architecture of business process flows for Accounts, Opportunities, Quotations and Invoices Approval Processes from Managers and Top management.
• Enhancement to Quotation entity with multiple Revisions as per the client requirements.
• Exchange Server and SharePoint Integration.
• Effectively Converted organization hierarchy to Sales Territory, Business unites and Designed Security Roles and Permissions.
• Developed custom SSRS Reports, Charts and role-based Dashboards.
• Developed Custom Plugins using c#, Used JavaScript and business roles for various entities.
• Performed customization activities for Ribbons, Site Maps, Entity, Forms, and Attributes as per business Requirements.
• Developed Custom Plugins using c#, Used JavaScript and business rules for various entities.
• VAT Implementation in Quote and Invoice Entities.
• Write development specifications and interface with various stakeholders to test modifications and resolve issues.
• Developed complex plugins, workflow to meet the advanced level of business requirements.
• MS CRM integration with Mobile application
• Price list, discount policies and FOC policies configuration and implementation in Quotation, based on different types of clients like Govt Hospitals, Private Hospitals and Pharmacies.
• Integration with Oracle inventory System
• Effectively Converted organization hierarchy to Sales Territory, Business unites and Designed Security Roles and Permissions.
• Site Visits Module to track sales person visits to customers.
• Outsource contract management
• Integration with Oracle ERP (CRM Invoice Posting to Oracle ERP)
• Created and Configured SSRS Automated weekly reports for Top management.
• Implementation of Health and Crisis Insurance management Module.
• Implementation of Customer Contract Management with entitlements and Service Level Agreements.
• Dynamics CRM service module implementation (with various Eligibilities check and service providers)
• Dynamics CRM Sales module integration with custom website (Memberships for Individuals, Family and Companies)
• Custom workflows and plugins
• Statistical Charts and role-based Dashboards
• Ribbon customization
• Used Click dimension for Events and Email Marketing.
• Developed HR and Payroll Module with WPS Support.
• Developed Web API for Attendance for External Sites.
• Developed Email Router for Dot ERP which handles all email notifications with Attachments.
• Developed Online Insurance Quotation Management System, based on various plans and packages of policy for IRIS Health Care.
• ERP Implementation on Various Clients premises.
Master in Information Technology