SOA Architect
British Airways
مجموع سنوات الخبرة :21 years, 4 أشهر
Project : Commercial & Customer Experience Services Factory
Commercial & Customer Experience Services Factory aims to provide capabilities to address the commercial business requirements of the airline, particularly around the integration and SOA enablement. The services factory aims to produce re-usable enterprise business services, exploiting the airline’s new SOA based service integration platform.
The service factory serves different commercial business domains and applications and focuses on architecture driven service delivery. It owns identification, architecture and delivery of capability services within the commercial portfolio and operates on agile methodology.
My responsibilities include
1) Enterprise Service Architect for commercial portfolio
2) Key Architect for customer and order domain services
3) Owner of enterprise service user stories and service architecture
4) Produce BPMN diagrams and Business Information Maps
5) Work with Information Architects on modeling core data providers
6) Review service definition
Project : The Travel Program - Services Integration Platform - Infrastructure Services
Key back-end applications of major airlines are built on TPF platform of IBM. TPF v4.1 is due to be decommissioned in 2012 by IBM. The Travel Programme (TTP) is a major Business and IT transformation programme for British Airways, which will secure the future and continued safe operation of some of BA’s most critical business and operational systems.
The project, under the TTP umbrella, aimed to deliver SOA based infrastructure services that would
• Ease migration of legacy applications based on TPF to Amadeus Altea products
• Replace legacy applications for routing the IATA and SITA standard Type-B messages
• Seamlessly integrate airline’s security model with Amadeus Altea application
• Replace airline’s document printing and device management to a centralized output management solution
My responsibilities included
1) Analysis of the business requirements for Travel Services Platform, that provides infrastructure services (Messaging, Printing and Security) for the airline
2) Business analysis for impacted applications
3) Leading the service analysis, testing and deployment teams
Project : Dynamic Packaging
Objective of this program was to increase the non-flight revenue of British Airways by offering a robust solution to package various products to customers. Such products included flight tickets, hotels, cars and events. Scope of this project consisted of
• Integration of a dynamic Packaging engine (xDistributor) and online selling platform (xRes), purchased from Openjaw Technologies Ltd with BA applications
• Integrate an accounting application, purchased from Agresso Travel Industry Solutions
• Enhance in-house services provided by ba.com and integrate to the dynamic packaging solution
My responsibilities included
1) Analysis of business requirements on product pricing
2) Document business scenarios
3) Single point of contact with third party supplier for pricing business requirements
4) UAT Lead for Source & Load stream
Project : PNR Format Changes
The IATA Joint Passenger Services Conference (JPSC) held in October 2006 finalised changes to message standards that would be effective from 01 June 2007. As a result of these changes, there were supporting changes to the PNR formats, which would impact many of the current applications / systems in British Airways. The project aimed to carry out changes to all impacted applications to meet the new specifications.
My responsibilities included
1) Analysis and documentation of the core business scenarios
2) Functional impact analysis of all impacted systems that include Reservations, PRS, ICW, ODS, Staff Travel, PRA, Astrid, Transview, Pegasus, SSK, DCS and ba.com
Project : Proactive Online Upgrades - Phase 1
The objective of the project was to provide a new means of pricing outside of the traditional filed fare and selling class structure. Customers would be offered upgrades to the business class cabins for a fixed amount, independent of the amount they paid for their economy ticket.
My responsibilities included
1) Analysis of the core business processes and document the test scenarios
2) Analysis and documentation of test data requirements
3) Produce test strategy
Project : CeBA - Change Booking for Cancellations
The objective of the project was to allow customers change or refund their booking online (ba.com) in the event of flight cancellations.
The project aimed
• To deliver a reusable capability to allow eligible PNRs & tickets on cancelled flights to be refunded or to allow customers to rebook themselves, in line with British Airways Standard Commercial Policy
• Reduce call volumes generated during cancellations by offering a self-service channel through which customers can manage their travel plans
• Improve customer handling and better use inventory on days of mass disruption, resulting in less airport concourse congestion and reduced knock-on delay and reduced hotel accommodation costs
My responsibilities included
1) Analysis of the core business scenarios
2) Analysis of test cases and document data management and usage processes
3) Co-ordination between offshore team, UAT team, End to end teams and external teams such as Revenue management and Airport systems
4) Analysis of the problem reports to identify test data requirements
Project : Pathway/CD Enhancements for SOx Compliance, Corp Dir Exploitation for SOx compliance
Pathway, BA’s System Access Management System, is a set of PERL scripts and Korn shell scripts that provide web based online request & approval workflows for access to systems & scheduled batch processes to automate feeds, extracts & access review cycles.
The Oblix Netpoint product is also used for Identity Management, known as Whitepages within BA. The Pathway and Whitepages systems interact with BA’s Corporate Directory, which stores related systems and applications access information.
The project aimed to carry out the enhancements on Pathway, Whitepages & Corporate Directory to meet the requirements of SOx specifications.
My responsibilities included
1) Analysis of compliance requirements
2) Design
3) Lead Developer
4) Manage data gathering sessions with impacted applications
Project : Product Support Division - Knowledge Retrieval System
The Knowledge Retrieval System (KRS) is a web-based, support knowledge retrieval and search application accessed by HP support agents from locations worldwide (within and outside the HP network). The KRS project aimed to design and deliver a consistent worldwide support knowledge tool and processes to improve problem resolution for internal and external users.
My responsibilities included
1) Requirement analysis
2) Analysis and estimation of change requests
3) Design
4) Lead Developer
Project : HP E - Customer Relationship Management Division - Support Knowledge Initiative - Extended Knowledge Support System
The Support Knowledge Initiative (SKI) was a comprehensive, cross-functional program targeted at acquiring and using support knowledge to transform the way HP Product Division conducts business. The program responded to intense competition regarding support services and to an overall industry shift to knowledge-based customer support. The objectives of SKI were to attain support competitiveness, reduce support costs, and improve the customer support experience.
My responsibilities included
1) Low level design
2) Coding and unit testing
3) Integration testing
Bachelor of Technology from Pondicherry Engineering College, Pondicherry, India