Executive
Family Super Store Pakistan
Total years of experience :23 years, 1 Months
Running a Retail Store Successfully and maintaining sales.
• Resolving issues related to day to day business.
• Keeping both customers and staff happy.
• Building a relationship with customers to enhance business.
• Providing customers with best possible shopping experience.
• Inventory check and stock ordering.
•General Banking procedure and cash reconciliation.
•Learning some thing new every day in store operation.
Reporting directly to the Franchisee/Director relating day to day business strategy and development.
•Lead by example a team of over 100 members, sales of over £35000 P/w, ensuring that all departments are kept organized, setting section targets and staff targets on daily basis.
•Managing staff discipline with regards to their personal grooming, timing and customer service.
•Maintaining the service quality, Customer service standards for the Business, keeping staff motivated and ensuring that they work as a team.
•Select, train and schedule sufficient staff to meet or exceed Domino's Pizza standards regarding product quality and customer service, continually train and cross train Managers and store staff in line with marketing and business development strategy.
•Supervising and developing team reward and recognition programme and marketing strategies.
•Schedule weekly meetings and handle business and administrative details perfectly.
•Reports on sales against targets, stock availability and staff position on daily, weekly, and monthly basis.
•Guide Branch Managers in a variety of administrative duties, such as budget preparation, documentation, employee hiring and creating effective administrative procedures.
Training and motivating new store assistants, making them understand their job role and responsibilities to provide high level of customer service.
•Introducing induction programme, delivering training and introducing In-store customer awareness.
•Designing more attractive merchandise presentation strategies resulting in increased store profit and increased sales volume.
•Assigning day to day tasks to day tasks to the store staff to achieve maximum output.
•Assisting customers with inquiries, operating till and processing in cash and cards and providing excellent customer service.
•Dealing with customers complaints i.e. handling and swiftly resolving customer's complaints in a professional and effective manner.
•Working as a part of a team, developing relationships and providing support and assistance when required.
•Daily store operations, attending deliveries from warehouse, stock management, carrying out refunds/exchanges, store item inspection, inspecting the stock room etc.
Officer Grade III
General banking including cash handling, opening new accounts, dealing with customers complaints, meeting with existing and potential customers to build sales and achieve targets.
•Assisting Branch Manager in day to day business matters.
•Attending courses conducted by the Bank to deliver fast, friendly and professional customer service.
•Providing customers the best product to suite their needs and demands.
•Supervising branch working to eliminate possible audit flaws.
•Perform relieving duty when and where required.
•Working as a unit to improve working efficiency and timely completion of given tasks.
•Training new staff members to achieve maximum profitability.
•Making sure that banking rules and procedures are followed all the time.
Management” from “Crown University” U.K in Oct
Management” from “Crown University” U.K in Oct