Manager Business Development and sales
VFS Global
Total des années d'expérience :17 years, 1 Mois
• Regional Incharge for Dubai Visa Application centre & Thai E-Visa Application centre.
• Optimise revenue by Sale of Value added services like Premium lounge Cards, Premium lounge coupons, Mobile biometrics and other value added services .
• Fostered a robust, sustainable network of Corporates & Agents from all districts of Telangana & Andhra Pradesh.
• Established direct relationships with B2B & B2C market through API integration or White label solutions.
• Joint Marketing strategy tie ups with major airline
• Conduct annual sales workshop for travel partners.
• Conduct customer satisfaction survey and Achieve 80% on net promoter score.
Supervise terminal and ramp activities, check-in services, reservations and ticketing, baggage services, cargo and baggage handling.
•Preparation of weight and balance sheet
lead sales region for Corporate and Trade .Demonstrated Growth in market share by increasing Online & Network sales.
Selected Contributions:
•Increased territory sales within two years, exceeding quota by 12% in 2016 and 16% in 2017.
•Fostered a robust, sustainable network of Corporates & Agents from all districts of Telangana, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage.
•Introduced new routes into the market, often closing sight-unseen sales of newly launched routes.
•Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
•Promoted to management position to recruit, train and supervise 42+ customer service executives. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient guest experience.
Selected Contributions:
•Won “Service Excellence Award” for instrumental role in driving record-high service index, propelling HYD station to ranking from #6 in territory to #2 by 2013.
•Elevated guest-satisfaction index from 82% to 88% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
•Served on taskforce charged with turning around under-performing areas. Trained CSAs and Supervisors, and contributed to significant improvements in guest satisfaction.
•Exemplified second-to-none service delivery in all interactions with customers
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