Customer Service Officer
Al Ansari Exchange Es
مجموع سنوات الخبرة :3 years, 0 أشهر
Following up with banks for customer inquiries, amendments & stop payments through email, letters and by telephone.
Managing Customer database effectively to ensure that customer operates within the set parameters whilst developing and enhancing effective customer relationship that protects the organizations revenues and customer database.
Frontline interaction with customers, supervision / handling of customer queries & complaints ensuring that transactions are processed with the minimum turnaround time to the customer satisfaction.
Ensure that the system is updated with accurate relevant timely information relating to transactions and that any flaws are reported to Central operations for corrective measures.
Handling of the correspondence independently between customer and to their respective areas.
Training new employees at the branch.
Registering companies for provision of WPS services in accordance with the UAE Wages Protection System.
Creation of Salary Information Files(SIF's)provided by the customer.
Validation of the created SIF's against our internal database to ensure accuracy of data.
Processing the validated SIF's against payments received.
Accounting of RFA's and RTC's(Refunds).
Arranging Onsite Disbursals and onsite Remittances.
Co-ordinating with or Business Developing team for efficient and continuous improvement in our WPS services.
preparing reports for salaries processed and SIF's not acknowledged by the Central Bank.
Supervising the entire department
Handling sales of branded perfumes and cosmetics
Attending the customer queries.
Handling and resolving customer complaints and inquires.
Creating a friendly and healthy atmosphere to facilitate the customer.
Analyzing sales figures and forecasting future sales targets. Co-ordinating with purchase department.
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