Quality Assurance Coordinator
Nestle
مجموع سنوات الخبرة :12 years, 10 أشهر
Quality System/Complaints Coordinator (Jan 2017 till date)
Customer and Consumer Complaints
Defining and updating the basic quality standards, procedures, instructions and tools which are directly related to Quality systems stream e.g. Customer complaints, Consumer complaints and supplier complaints. Etc.
Corporate QA and Supply Chain QA Contact Point of Factory for Consumer and Customer Complaints
Root Cause Analysis of Consumer/Customer Complaints and sharing with Corporate QA Team /consumer services
Complaints Reduction corrective actions and improvement projects based on Historical Data, Root cause Analysis and zone priorities
Timely reporting of complaints investigation results and trends to the functions concerned
Reporting and comparison of all complaints in QA complaint register and PULSE system
Traceability and Mock Recall
Crisis Management
Supplier Complaints
Warehouse and Production contact point for Supplier complaints
Carrying out the Investigations for all complaints in production, Factory Warehouse and 3PL Mohebi Warehouse
Complaints coordination with suppliers and vendors
Validating supplier corrective and preventive action reports
Vendor Audit Management and Supplier Development
Preparation and Tracking of VSI for Raw and packaging material Suppliers
Review of Audit reports for suppliers and part of vendor approval process
Coordination with Market QA for Supplier Audits and preparation of vendor Audit Plan
Quality Monitoring Scheme
Proficient in preparing QMS from Material Specifications, Regulatory, HACCP and process Requirements and Tool for Information on contaminants
QMS Compliance management
Internal and External Audits
Nestle Internal Auditor FIAT(Factory Internal Audit Team) Member
Conducting periodic internal Audits to ensure compliance to NQMS and ISO 9001 standards
Conducting Supplier Audits to ensure vendor compliance with Nestle Quality Requirements
Successfully securing ISO 9001 certificate for Factory
Achievements
Reduction in Consumer Complaints by Leading Defect Reduction Project of Detection of Abnormal particles in Growing Up Milks
Reduction in customer complaints by EOL weighing Scale project
Reduction in supplier complaints by CC trays projects by factory supplier partnership
Quality Assurance Analyst (October 2013 to Dec 2016)
Implementing quality tools to enhance quality of products and monitoring adherence to quality systems along with maintenance of requisite documents.
Achieving productivity improvements & eliminating non-value added operations.
Ensuring compliance to HACCP, ISO 22000 and FSSC 22000 for all the three plants (Confectionary, Dairy and Culinary).
Coordinating with various external agencies for laboratory and plant improvements.
Ensuring Food Safety and Hygiene standards of Plants through Pathogen Monitoring, Verification of CCP OPRP checks and verification & implementation of foreign body prevention programs
Laboratory Operations
Ensuring GLP and Lab safety for all laboratory Operations
Compliance verification of ISO 17025 standards by Conducting internal Audits
Management of Change
Successfully implemented Management of Change Tool in SAP becoming 1st factory in Zone having Management of Change Live
Lead Different management of Change Requests
Proficient in Risk Assessment and driving Management of Change Requests
Achievements
Rated as High performer in Year End Performance Evaluation continuously for 3 years
6 Times selected as Analyst of the Month
Lead Successful Implementation of Zone initiative of Globe QMS Mobile in Confectionery, Dairy and Nutrition Plant
Lead Successful Implementation of Zone initiative of Management of Change Tool in SAP
Successful completion of 2 SMED and 1 DMAIC Project
Implementation of initiatives for Environmental Go Green Project generating >20K AED per Annum Savings in department
Implementation of Good Ergonomics promoting Health and safety at work
Supervision of QC staff and QC Analysis
Analysis of ingredients (Water, Sugar, CO2), production chemicals, Cleaning Chemicals and packaging materials, AS RECEIVED AND / OR AS TREATED to confirm quality.
Internal Calibration of instruments and Standards Preparation
Supervising and conducting All Microbiological tests to monitor food safety and hygiene practices
Implementation of HACCP system and monitoring Hazard Control points
Working as food safety coordinator to ensure Food Safety and personal hygiene practices
Implementation of an independent audit system to determine whether activities and related results conform to the planned performance and are suitable to achieve the Quality & HSE Policy.
Ensuring the involvement of Senior Management to Quality & HSE issues for continual improvement.
Periodical assessment of gap analysis. (Company’s current practice Vs. HACCP requirements).
Undertaking required verification, validation, monitoring, inspection, test activities, and criteria for product acceptance.
Ensuring statutory, regulatory and client requirements
Adherence to purchasing process through purchasing information and verification of purchased product.
Implementations of procedures for control over monitoring and measurement devices
Measurement and monitoring of HACCP System performance through Customer satisfaction, Internal Audits and Corrective and Preventive Actions.
Preparing and participating in AIB international, Abu Dhabi Food Control Authority, PCI and HACCP Audits
Achievements
Successfully Passed AIB International Food Safety Audit with good score
Successfully Passing ADFCA Audit with good rating
Successfully securing HACCP certificate by leading HACCP Audit
Good results for proficiency test
Reduction of analysis Cost
Sensory Lab setup
Microbiology lab improvements
• Raw In process and Finished material analysis. (Injectibles, Infusions and Water for Injection)
• Microbiological Analysis on finished and raw materials
• UV/Visible Techniques
• Titrations
• Chemical Assays
Specialization in Industrial/Analytical Chemistry
