NOC ENGINEER
Etisalat UAE
Total des années d'expérience :4 years, 11 Mois
✓ Providing technical support to filed staff to commission GPON services ✓ Activation of high-speed internet & VOIP through NOC management software's ✓ Handling of different kinds of management system such as Corporate Billing & customer management (CBCM), Provisioning management system (PMS) & FOS ✓ Migration of ADSL & DEL services from copper to GPON technology ✓ Provisioning, configuration & troubleshooting of Huawei ONU, FDH ✓ Supporting filed Engineers & troubleshooting various technical problems ✓ Activation of Voice & Multimedia services for residential & Enterprise customers ✓ Provides on line technical support and ensure the telecom services as per quality standard of Etisalat ✓ Hands on experience on Huawei, Alcatel, Zhone NMS. ✓ Coordinate with Route & record (R& R) section to update of GPON data.
✓ Responsible to manage IT support for Mobilink Head Office Building ✓ Manages network operations includes troubleshooting connectivity problems adding/terminating users assigning rights and access resetting passwords establishing e-mail addresses assessing and reporting operational startups performing backups and restores etc. ✓ Directed the entire design, testing, implementation, operation and maintenance of the company network (LAN / WAN) within a pre-set budget. ✓ Responsible for supporting network and local printers including troubleshooting, and coordinating their maintenance with vendors.